Job Description: Technical Support Specialist Overview: This role involves providing customer and sales support for systems and products, with a focus on CAD-based drawing creation, specification writing, and on-site technical support. You'll collaborate with the marketing team on technical content, stay updated on regulatory changes, and manage third-party product inquiries. Key Responsibilities: Provide technical support to customers and sales teams. Create CAD drawings and assist with as-built packages and O&M manuals. Aid in writing and approving roofing specifications. Support marketing with technical content. Monitor and report on regulatory updates. Manage third-party inquiries through selected partners. Offer on-site support as needed. Skills and Qualifications: Strong organizational, communication, and problem-solving skills. Technical understanding of commercial roofing systems preferred. Proficiency in Office and CAD software. Experience in construction-related roles and CAD work. Ability to work independently and manage pressure. Requirements: Ability to climb ladders and use on-site access equipment