We are looking to hire a Patient Coordinator to guide prospective patients through their journey of treatment with a hair transplant to overcome their hair loss. You will enjoy a high level of autonomy and ownership, reporting to the Hair Transplant Lead.
This is an ideal role for someone who wants to challenge themselves in a fast-paced environment and manage the sales process in order to show patients that we are their best partner for their hair restoration journey. If you enjoy building relationships as well as educating and persuading prospective patients, this role is for you!
RESPONSIBILITIES
1. Ensure a streamlined patient experience within the hair transplant clinic.
2. Guide patients through the process of scheduling specialised treatments, including consultations and procedures related to hair transplantation.
3. Assist patients in exploring and understanding financial options, facilitating the completion of finance applications.
4. Demonstrate confidence in a patient-facing role, actively cultivating and strengthening relationships with individuals seeking hair transplant services.
5. Coordinate comprehensive treatment plans, fostering a smooth and positive journey for each patient.
6. Participate in various marketing initiatives and tasks to enhance the clinic's presence and reach.
7. Provide thorough information on available hair transplant treatments, payment plans, finance options, surgeon availability, and appointment scheduling.
8. Collaborate in the development of personalised treatment plans as needed.
9. Undertake additional responsibilities as delegated by clinic management.
MINIMUM REQUIREMENTS
1. Demonstrated capability to work autonomously.
2. Ideally a minimum of 3+ years experience in a private practice setting/cosmetic/hair transplant clinic.
3. Proven ability to collaborate effectively within a team setting, interacting seamlessly with management & surgeons.
4. Proficient in utilising diverse software applications, including Word, Excel, Outlook (training provided for unfamiliar platforms).
5. Adept at managing multiple tasks in a dynamic and fast-paced environment.
6. Exceptional verbal communication skills coupled with a polished and professional demeanour.
7. Skilled in thriving under pressure and consistently meeting deadlines.
8. Strong organisational aptitude with the capability to prioritise workloads effectively.
9. Capacity to perform efficiently in high-pressure situations and consistently deliver results within specified timelines.
SALARY & BENEFITS
1. Base salary range up to £26k.
2. Potential annual commission: £50k.
3. Stock option plan.
4. Private medical insurance.
5. 25 days holidays and generous parental leave & flexible working policies.
6. Learning & development budget.
7. Fitness & wellness benefit with Wellhub.
8. A growing team with plenty of opportunities for progression, ownership of goals and a direct impact to MANUAL.
9. Join in the early stages of one of the most promising scale-ups in the health & wellness space.
About MANUAL
MANUAL delivers healthcare at scale thanks to its comprehensive digital clinic. Our ambition is to extend the healthy years of lives for a large part of the population in the UK, Brazil, and beyond focusing on life-impeding conditions like hormonal imbalance, obesity and hair loss.
MANUAL has steadily grown since inception and is now serving 500k+ patients, across 2 geographies. We are centralising the diagnosis, custom medications, doctor specialist services, behavioural change and fully vertically integrated management of the treatment journey, under one roof and consumer brand.
We’re destigmatising how people approach their health by offering easy access to diagnostics, a holistic range of treatments, ongoing care and medical advice, as well as a community to help proactively improve one’s health and wellbeing. A place that didn't exist until now.
Innovating on healthcare delivery, MANUAL provides patients with engaging treatment plans generating superior clinical outcomes: 90%+ of patients see an improvement in their Quality of Life (QoL) within 6 months. Our ambition is to extend the healthy years of lifespan for a big part of the population in the UK, Brazil and beyond.
After a $30 million Series A round, we are on a mission to build one of the most impactful teams in the healthcare space. We are looking for incredibly ambitious, entrepreneurial, driven and fun people to join us as we accelerate our growth and expansion. This is an exciting time to join the UK’s fastest-growing healthtech and help supercharge our mission.
EQUAL EMPLOYMENT OPPORTUNITY
Menwell Limited, trading as MANUAL, is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of gender and gender reassignment, age, disability, race, religion or belief, sex and sexual orientation, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and discipline.
We believe that a diverse and inclusive workforce is essential to our success. We are committed to creating an environment where everyone feels welcomed, valued and respected, regardless of their background, identity or beliefs. We believe that Inclusion, Diversity, Equity and Accessibility (IDEA) is essential to our ability to offer the best possible health outcomes to our patients and customers.
#J-18808-Ljbffr