Summary
We are looking for a motivated and enthusiastic Business Administrator Apprentice seeking an opportunity to grow and develop with our start-up business and kickstart a rewarding career. You will gain practical experience in all aspects of the business and as a valued member of the team be entrusted with real responsibilities from day one.
Annual wage
£11,778 a year
Regular increments based on achieving milestones in your training.
Training course
Business administrator (level 3)
Hours
Working hours Monday - Friday start 9am variable hours over 4 to 5 days a week depending on projects. Exact shifts TBC.
30 hours a week
Possible start date
Monday 3 March
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Your responsibilities will include:
* Gain a deep understanding of Forthay Granola’s purpose, activities, goals, values, and vision for the future
* Assist in the creation of social media newsletters and campaigns
* Learn to use Klaviyo (CRM system) to manage communications with wholesale and online customers
* Process online sales and prepare orders for dispatch in a timely manner
* Learn to update the Forthay Granola website and maintain online records as needed
* Regularly audit ingredients, stationery, and printing stock levels to ensure they are satisfactory and organised
* Maintain an up-to-date supplier ingredient costing spreadsheet, reporting any changes
* Engage with wholesale stockists professionally via phone and email
* Record orders and communicate updates regarding new products, processes, or procedures
* Prepare granola bags, labels, and branding, ensuring all products are correctly labelled with batch numbers and sell-by dates
* Prepare and send out sample boxes for potential new stockists, documenting all relevant details
* Follow established procedures for administering all outgoing Royal Mail post and packages
* Understand and adhere to all relevant laws and regulations, including data protection, health and safety, food hygiene, and food allergy management - full training provided
* Assist in packing and administration tasks prior to the distribution of deliveries
* Maintain all administration records and processes with accuracy and attention to detail
* Actively support colleagues across all aspects of the business
* Communicate to suppliers, stockists and customers on the phone and via email, delivering excellent customer service at all times
* Engage in problem-solving and initiate process improvements to save time, reduce costs, and enhance the customer experience
* Participate in Product Preparation and Baking Processes
Where you’ll work
Unit 5, Sheephouse Farm Business Centre
Uley Road
Dursley
GL11 5AD
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
CIRENCESTER COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Whilst the majority of training will take place at the employer's premises, there will be occasional attendance required at Cirencester College. You will work towards a Level 3 Business Administrator Apprenticeship Standard.
Requirements
Essential qualifications
GCSE in:
* Maths and English (grade 4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Initiative
* Physical fitness
* ability to multi-task
* Time management
Other requirements
The business is based in a rural location so the successful applicant will need to be able to get to Granola HQ each day. The role is 30 hours per week and this will fluctuate between 4-5 days a week depending on what projects we are working on and baking deadlines, but not exceed 30 hours. Cirencester College reserves the right to close this vacancy before the stated deadline once sufficient applications have been received