The Air Ambulance Service provides two very important functions, Helicopter Emergency Medical Services (HEMS) and The Children’s Air Ambulance (TCAA) which provides paediatric transfers across the UK. Our objective is to save lives, utilising specialist pilots, doctors, and paramedics and with our work centered on saving lives, improving clinical outcomes and being able to react quickly and efficiently to emergencies. We are at the forefront of innovative clinical care, and we challenge boundaries. Every day our charity is tasked with a unique set of missions which we respond to with our fantastic services, all of which are funded entirely by voluntary donations, trading and fundraising activities we undertake. This ethos remains at our core; we are here to work alongside and help the NHS without using their available funds. The impact we make with our services is to keep people alive, keep families together, to let children grow into adults and to enable the NHS to carry out more work than they would have been able to without our support. Job Title: South Regional Manager Location: Home based Full Time: 37.5 hours Annual Salary: £36,500.00 plus car allowance Job Purpose This role is responsible for driving strong business performance through inspirational leadership and a firm control of costs and expenditure. You will coach and motivate your teams to consistently meet their KPIs, while creating a positive and inclusive environment where colleagues and volunteers are engaged and empowered to succeed as a vital part of the community. As a role model for TAAS’s leadership behaviours and values, you’ll hold your team and peers accountable to the highest standards, ensuring that these values are reflected in all aspects of the work. Your ability to inspire and support personal and professional development through coaching, mentoring, and signposting growth opportunities will enable your teams to reach their full potential. You’ll also play an essential role in the planning and execution of new shop openings in your geographical area, ensuring each one is smoothly integrated into the organisation. By maintaining consistent communication and involving shops in cross-functional activities, you will ensure they remain connected to the wider cause and organisation, even when operating externally. Key Responsibilities Use performance data to make the right decisions, ensuring KPI targets are met. Providing direction and support to shop management to actively promote eBay & gift aid to maximise contributions from donations and achieve sales target and maximising each shop's sales and profit potential. Make “new goods” purchasing decisions for your shops in collaboration with the support office. Lead on people for your area and take ownership of their performance- with the support of the HR team where required. Take action on feedback from customers and colleagues “Winning Temp” to make us better for our supporters, volunteers and colleagues. Be a great coach- we ask, coach and show our teams what is expected, more than we tell. Being proactive in sourcing new shop sites, opening to agreed standard and time frame. Assisting the Director of Trading and Senior management team in any tasks and responsibilities within the spirit of the position including in the budget planning process and providing the required information. Make commercial recommendations to the Trading Director for changes that improve the profitability or KPI performance within your geographical area of control. Ensuring company policies and procedures are adhered to as stated in the operations manual, shop visit reports are carried out monthly per shop and investigating any poor/ non-compliance, controllable costs are controlled and within budget, overtime/holidays are controlled and within budget, and all new shops are fully stocked with enough backup stock, and existing shops have the correct stock, and all new goods/merchandise are displayed correctly in-store, and backup stock is clearly segregated. Ensuring shops are always communicating key messages and all shop teams are aware of key messages. Ensuring that trading standard regulations, all aspects of health and safety, and any legal regulations are complied with. Person Specification Demonstrable evidence of behaviour in line with the core values of TAAS throughout career to date. Exceptional leadership qualities, a real coach and supportive style. Collaborative approach to achieving area and wider organisational objectives. Passion for the work that TAAS does. Relevant experience in managing and delivering sales and profit within a retail environment, including multi-site responsibility and P&L accountability. Ability to interpret and utilise sales and trade reports to identify areas for improvement and achieve targets. Proven experience in the successful delivery of business development and resource management projects. Strong communication and interpersonal skills with the ability to build and maintain relationships with internal and external stakeholders. Compliance Responsibilities In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for: Health & Safety and Environment Safeguarding Data Protection Equality, Diversity, and Inclusion Quality You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above. The role is subject to a Basic DBS check. Environment TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice. As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people. Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants.