Job Summary
The bookings team is the first point of contact for patients and referrers; ambassadors of the charity presenting that all-important first impression.
Main duties of the job
You will be receiving calls from patients ready to book their MRI, CT, PET/CT, ultrasound or X-ray scan appointment, helping them through the process offering reassurance and providing them with the information they will need. You will be operating a patient administration system, Soliton, so confidence in using IT systems is really important together with a willingness to learn new skills.
About The Job
Reporting to the team lead, you will be working as part of a complementary team of ten liaising with healthcare professionals and administrative colleagues across the charity. You will work by rotational shift covering hours between 8am and 6pm Monday to Friday. Full-time 37.5hpw.
Job Responsibilities
Job Purpose: To provide first point of contact service for patients attending the Imaging Centre for diagnostic imaging services. To be collectively responsible for maintaining a quick, efficient and effective appointment bookings system.
Key Relationships: Cobalt staff team, mobile site staff, logistics, support engineers and patients.
Operational Duties:
1. Receiving and assessing referral documentation and, as appropriate, making appointments for patients attending for diagnostic imaging.
2. Answering incoming and outgoing telephone calls, and e-mail enquiries from patients and referrers regarding the services provided by Cobalt.
3. Printing and despatch of correspondence to patients, referrers and other healthcare professionals.
4. Carry out and record patient safety screening procedure and ensure all relevant clinical information is obtained and recorded prior to appointment.
5. Monitor and maintain an efficient appointment pending system through the Patient Administration System (PAS).
6. Assist in providing a welcoming, smooth running and efficient Reception service to cover lunch breaks, annual leave/absence and on a rotad basis on Saturdays and late night clinics.
7. Liaise with the Radiology, Oncology and other healthcare professionals within the NHS and private sector in the course of administrative duties and to arrange patient appointments.
8. Any other duties commensurate with the grade of this post as may be required.
Confidentiality:
Under no circumstances either during or after the end of your employment may you divulge to any unauthorised person confidential information relating to the Charity.
Data Protection:
To obtain, process and/or use information held on computer or other IT system in a fair and lawful way.
Person Specification:
Skills and Abilities Essential:
* Excellent communication and interpersonal skills
* Ability to work as a member of a team
* Meticulous approach to accuracy and detail
* Excellent time management and ability to prioritise workload
* Ability to maintain strict confidentiality
* Maintain a professional manner and appearance at all times
Qualifications Essential:
* Minimum 5 GCSEs Grade A-C (or equivalent) to include English and Maths
* Evidence of good skills in written and spoken English
* Evidence of good IT literacy and word processing ability
Experience Essential:
* Intermediate computer skills
* Knowledge/familiarity with medical terminology
* Experience of working within a busy Reception/office environment
Employer Details:
Employer Name: Cobalt
Address: Linton House Clinic, Thirlestaine Road, Cheltenham, Gloucestershire, GL53 7AS
Employer's Website: Cobalt Health #J-18808-Ljbffr