Job Overview
We're seeking an experienced Senior Application Engineer to join our team and play a key role in delivering innovative solutions for our customers. As a member of our Technology Operations Platform, you will be responsible for providing technical support and expertise in supported batches and applications in Unix and Windows operating systems.
* You will work closely with Project Managers, Service Introduction Managers, Incident Managers, Problem Managers, and other Technical Specialists across Technology Operations to resolve incidents and implement changes that reduce the risk of repeat incidents.
* Your focus will be on carrying out technical changes within the team for BAU and key projects, ensuring that critical or major security vulnerabilities are minimized for our assets.
* You will also support the unit Technology Manager and Lead Engineers in raising, tracking, and acting on any IT currency or resilience risks.
Key Responsibilities
* Resolve incidents and work collaboratively with team members across IT to achieve timely resolutions.
* Showcase technical expertise to reduce the occurrence of repeat incidents and improve resolution processes.
* Carry out technical changes within the team for BAU and key projects, striving to minimize critical or major security vulnerabilities for our assets.
* Support the unit Technology Manager and Lead Engineers in identifying and addressing IT currency or resilience risks.
* Take an active role in supporting and contributing to discussions on areas of specialism when assessing the impact of new initiatives, work requests, and existing services.