* Annual Salary:£27,000
* Location:Cheltenham
* Job Type:Permanent
* Hours:37.5 hours per week, Monday – Friday
Are you experienced in property management and looking to join a forward-thinking, expanding company in the heart of Cheltenham?
My client is currently seeking a Property Coordinator with a solid understanding of property safety regulations and landlord-tenant relationships to join their dynamic team.
This role offers a thriving team environment within a fast-paced setting and opportunities for development as the company grows.
If you are looking for a new challenge, then look no further!
Day-to-day of the role:
* Record all compliance and maintenance certifications, tasks, and work orders.
* Achieve targets where SLAs or contractual obligations exist.
* Serve as a primary contact for tenants, landlords, and contractors, addressing inquiries, complaints, and emergencies promptly and professionally.
* Collaborate with the Commercial and Legal team to support leasing processes.
* Work closely with Property Managers to ensure timely resolution of service and compliance issues.
* Partner with Property Managers to address property issues in line with SLA targets and objectives.
* Engage with contractors to resolve maintenance issues in accordance with SLA targets.
Required Skills & Qualifications:
* At least 2 years’ experience in a Customer Service or Administrator role.
* Previous experience in property compliance, with knowledge of relevant regulations relating to property safety and landlord-tenant relationships is desirable.
* Proficient in Microsoft Office 365 applications and an aptitude for learning new business software systems.
* Excellent written and verbal communication skills.
* Ability to build and maintain strong relationships with landlords, tenants, and contractors.
* Driven to take ownership of problems and maintain a proactive, solution-oriented approach.
* Organised, diligent, and accurate in record-keeping, with strong attention to detail.
* Capable of managing multiple tasks and handling high-pressure situations effectively.
* Ability to be discreet and maintain confidentiality of company information.
Benefits:
* 23 days holiday, plus 8 bank holidays.
* Company Pension.
* Enhanced Maternity/Paternity Pay.
* Enhanced Sick Pay.
* Compassionate Leave.
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