Permanent role based on-site in Reading East
* Monday to Friday working hours. Rotating each week between 7am - 3.30pm and 10.30am - 7pm
* Learn new skills via on the job training and company provided Udemy learning resources.
About Pulsant:
Pulsant is a leading UK digital infrastructure provider, offering innovative edge infrastructure solutions through our PlatformEdge. With 12 strategically located data centres, 3 offices and a dedicated team of over 300 professionals (with an average tenure of 7 years), we support 1000+ clients services across the UK with cloud, connectivity, and compute services.
Job Purpose:
The Data Centre Engineer is the remote hands on the ground, performing and resolving various software and hardware tasks along with cabling support and racking and stacking of server equipment. You will also meet and greet customers to the Data Centre, check ID/security requirements and provide a positive visiting experience. As this person will be on call every second week this person will need to be able to reach the data centre within 1 hour at all times including during the night.
Key Responsibilities:
* Respond to customers within agreed SLA.
* Deliver intelligent remote hands for external and internal customers
* Deploy racks and related equipment to support customer orders.
* Manage all incoming calls, tickets, emails and faxes to the data centre services function.
* Proactive update customers and resolution o...