Primary Details
Time Type: Full time
Worker Type: Employee
The purpose of this role is to provide efficient and effective support to the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained.
Motor Claims First Response - Customer Advisor Leeds/Hybrid
The Opportunity
In this fast-paced and rewarding role, you will be responsible for engaging with customers, claims teams, and third parties to effectively and efficiently manage motor claims. As the first point of contact for our customers, you will play a critical role in providing exceptional customer service. Your primary responsibility will be to record and manage new motor incidents while ensuring customers receive timely, accurate and empathetic support throughout the process.
Our Claims team is a dynamic, high-performing group, constantly adapting to the evolving needs of our business and customers. With over 500 talented professionals across the UK and Europe, we are proud to represent the strength and diversity of QBE. Handling over 200,000 claims each year, we are a market leader known for our excellence, technical expertise, and commitment to delivering outstanding customer service. If you're passionate about making an impact and shaping the future of claims, this is the place for you!
Your new role:
* Serve as the initial contact for customers reporting motor incidents.
* Accurately log incident details into our system, ensuring all necessary information is captured.
* Provide clear and concise guidance to customers, helping them navigate the claims or incident process.
* Provide clear and timely updates to customers throughout the claims process.
* Build and maintain strong working relationships with both colleagues and external partners will be key to your success.
* Maintain a high level of professionalism and customer service at all times.
* Adhere to company policies and procedures to ensure a smooth and efficient customer experience.
About You
Don’t worry if you don’t have prior experience – we’ll provide comprehensive training to set you up for success. What matters most is your positive attitude, attention to detail, and the drive to contribute to the team’s success!
* Excellent organisational and time management skills.
* Good communication skills, both verbal and written.
* Ability to prioritise and manage workload efficiently with a keen eye for detail.
* Ability to handle sensitive situations with empathy and professionalism.
* Knowledge of Word and Excel.
* Previous customer service experience is preferred but not necessary.
Why QBE?
At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best. That is why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people.
We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.
Benefits
* 30 days holiday a year with the option to buy up to 2 additional days.
* Flexible working opportunities.
* Pension contributions of 10% of your basic salary.
* Private medical insurance for you and your family.
* Family friendly policies – 26 weeks leave at full pay.
* Short term remote work abroad – up to 20 days per year.
* Cycle-to-Work scheme.
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.
Accessibility
If you require any accommodations, please make your Talent Acquisition contact aware.
What next?
If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents.
Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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