Summary
The purpose of your role as Administrator is to ensure all administrative tasks are completed efficiently and effectively, to support the day-to-day running of the Education department within the Sheffield Wednesday Fc Community Programme.
Wage
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Business administrator (level 3)
Hours
Monday - Friday, 8.30am - 4.30pm.
37 hours a week
Start date
Thursday 1 May 2025
Duration
1 year 2 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* To complete all reception duties, including transferring calls and dealing with general customer enquiries.
* To ensure the health and safety of the education programme by enforcing ID badges are being worn or students are signing in/out at reception.
* To ensure the medical database, additional learning needs support database, staffs qualifications database and student records are kept up to date.
* To complete all relevant paperwork records, filing and storing information as appropriate.
* To provide, assist and ensure students complete all necessary paperwork and this is filed/ passed on accordingly.
* To prepare and issue any student correspondence/certificates.
* Monitor student’s overall attendance across the study programme and complete registers as appropriate.
* To prepare and distribute letters home to students/ parents/guardians.
* To contact students/parents/guardians as required, regarding exams, attendance, etc.
* To ensure the notice board and event/promotion boards are kept up to date, this includes the reception TV.
* To liaise with marketing companies for website news bulletins.
* To monitor and order office stationary, as required.
* To ensure all property issued to students/staff is monitored and managed accordingly.
* To conduct any bulk printing/ laminating which may be asked of by other members of staff.
* To document and write up meeting minutes.
* To assist with arranging open evenings, parent evening bookings, etc.
* To assist and organise open events to aid in the recruitment and retention of students. This includes collating information for potential new students.
* To assist in the planning and running of the GCSE enrolment day.
* To assist in the communications and planning of trips, tours or football matches.
* To ensure all requests from the club are managed.
* To organise and liaise with the football club for room bookings, whether this be classes or meetings.
* To fill, maintain and record purchases for the vending machines.
* To maintain CPD.
* To always represent the organisation in a professional manner.
* To adhere to SWFCCP safeguarding practices and reporting procedures including the use of CPOMS at all times.
* To stock check and ensure vending machine is stocked
* To ensure Salesforce is regularly updated
Qualifications:
* Satisfactory DBS check
* Safeguarding training
* FA First Aid (can work towards this in post)
Skills & Experience:
* Excellent verbal and written communication skills
* Ability to engage with and build rapport with students and adults
* Ability to think clearly, creatively and imaginatively
* Positive attitude and a strong focus on teamwork
* Ability to communicate with people from all backgrounds
* Ability to build and maintain positive relationships with people
* Competent IT skills
Where you’ll work
Hillsborough
Sheffield
S6 1SW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
THE EDUCATIONWISE ACADEMY LTD
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
The Level 3 Business Administrator Apprenticeship provides training in developing essential administrative skills to support business operations efficiently. As an apprentice, you will learn how to manage office processes, communicate effectively, handle data, and contribute to business improvement. This programme will help you build organisational, problem-solving, and decision-making skills to thrive in a professional environment.
More training information
The training is mostly online through remote learning, allowing flexibility while gaining practical experience in schools or childcare settings. You'll receive guidance from tutors, complete coursework, and develop key skills to become a qualified playworker.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Team working
* Patience
Other requirements
SWFCCP is an Equal Opportunities and Disability Confident employer and welcomes applicants from all sectors of the community.