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Client:
0201 CSC Computer Sciences Ltd
Location:
Milton Keynes, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
0269df32c0f6
Job Views:
16
Posted:
24.03.2025
Expiry Date:
08.05.2025
Job Description:
Application Support Engineer (UK National and willing to be DV cleared)
Location: Six Hills Way, Hertfordshire, SG1 2DA.
ROLE SUMMARY
* Someone with broad knowledge but not specialist in App support and infrastructure.
* Applications, End User Support.
* Responsible for the efficient operation and support of applications within the Mechanical Design Department at MBDA UK.
* Specializing in identifying and solving problems and advising users.
DUTIES AND RESPONSIBILITIES:
* The Support Engineer will:
* Provide extensive end user support for Mechanical Design applications at MBDA (UK) for over 3000+ users.
* Have a working knowledge of ???. See Skills section.
* Be responsible for delivering support across 3 UK sites – Stevenage, Bolton, and Filton.
* Assist MBDA (UK) in the definition of best practices and processes associated with Mechanical Design applications.
COMPETENCIES:
* Good knowledge of application/s support.
* Develop effective resolutions for user problems and system errors.
* Adaptability to different personalities and levels of user knowledge.
* Confidently present complex subjects to different target audiences.
* Good verbal and interpersonal communication skills.
* Ability to work autonomously.
KEY SKILLS:
* 1st/2nd level operations experience with Application support team or service desk.
* Experience of working to SLA's.
* Self-motivation.
* Ownership and management - Able to work alone on tasks once trained.
* Methodical - Common sense.
* Team player.
* Professionalism.
* Working within a Support team environment.
* Must be willing to apply for DV Sec clearance if not already held.
* Analytical skills.
* Log analysis competency.
* Windows 2016 server knowledge and above.
* Windows OS skills - Strong.
* VM's.
* Enterprise services Experience – Active Directory/DFS/Certificate Services/Keystores/IIS Web Services/Apache Tomcat.
* Security Patching.
* Release management and Change management.
Nice to Have But not Essential:
* Windchill administration / implementation.
* Ideally have spent significant time administering / configuring Windchill and completed Windchill 10.2 or 11.
* Implementation of Windchill 10.2 or above.
* Administration of 10.2 and above.
* Knowledge of deploying Creo Parametric/Office PDF workers.
* Awareness of Creo Parametric / Creoview.
Must have strong Windows OS administration knowledge.
Additional Knowledge:
* Basic knowledge of the following:
* ESX VMWare.
* ESX infrastructure.
* ESX snapshots / restores.
* Active Directory.
* DFS.
* IIS Web services.
* SQL.
* Some knowledge of MS SQL Server databases.
* Knowledge of the use of SQL management studio.
* Knowledge of SQL command language in order to perform queries and updates within SQL database.
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