ABOUT US
Citydoc is part of the European LifeCare Group.
European LifeCare Group is one of Europe's largest independent providers of travel clinics and public vaccination programmes.
Founded in 1998, European LifeCare Group has specialist clinics covering most of Denmark and the UK, trading under several brands, including Danske Lægers Vaccinations Service, Vaccination UK, London Travel Clinic, and Citydoc.
European LifeCare Group also works for both the Danish and English National Health Service as a contracted service provider of immunisation programmes in schools and national influenza vaccination programmes.
Job Title: Medical Administrator
Contract: Bank
Pay: £15.00 per hour
Hours: 5:00 pm to 9:00 pm weekdays, 08:00 am to 6:00 pm weekends
Overtime: Available depending on business needs
Working Days: Monday to Friday for evenings & weekend work
Location: London Clinics: your post could be based at one of our London clinics, dependent on shift. Locations include Wimpole Street, London Bridge, Moorgate, Victoria.
Benefits:
* 5% Pension (employer contribution)
* Employee Assistance Programme
* Discount on high street shops
You must be able to commit for the entire duration of the contract.
MAIN DUTIES
The post holder is responsible for being the first point of contact for patients, managing front desk operations, ensuring a smooth flow of patients, and maintaining a high standard of customer service.
Key areas of responsibility:
* Act as a receptionist for clinics.
* Set up reception and till ready for clinic.
* Greet patients arriving at the clinic and book them in.
* Handle transactions and take payments for retail purchases.
* Input all clinic activity, ensuring it is accurately recorded on relevant systems and databases, stamp booklets, and ensure all information is accurately recorded.
* At the end of the day, reconcile the till, check that all registration forms have been scanned, all vaccine recalls are set up, and GP letters are complete.
* Be observant when patients receive vaccines; if patients feel unwell/faint, ensure they are seen by a nurse before leaving (training will be provided).
* Ensure that any ill patients who present at reception or call the clinic are dealt with appropriately.
* Retrieve and file patient records while maintaining high standards of confidentiality and data protection.
* Maintain high standards of customer care to all travel clinic users at all times.
* Book appointments using the appointments database.
* Participate in monitoring standards and performance in the clinic area, including implementing clinic audits, stock-taking procedures, and client surveys.
* Responsible for retail sales and maintaining the retail display; identify items needing re-ordering and order products as appropriate.
* Carry out any duties as cover for other clerical and/or reception staff as necessary (e.g., during holiday/leave).
To succeed, you ideally:
* Are educated to GCSE level or equivalent.
* Have worked previously in a customer-focused environment and dealt with customers face-to-face and over the phone.
* Are conversant with Excel, Word, Access, and Outlook.
* Have excellent verbal communication skills and telephone manner.
* Have excellent interpersonal skills, ability to relate to a wide range of people, and explain information simply.
* Can prioritise and work proactively.
* Have experience in clinic administration and retail sales.
Mandatory Training: This post is subject to all mandatory training provided by the company, which must be completed prior to starting. This includes Safeguarding for Children, BLS, Anaphylaxis, and Infection Control.
DBS: We require all successful candidates to have a DBS (Disclosure and Barring Service) criminal record check, which is paid by the company. If you have anything to declare before we receive the checks, please let us know during the interview stage.
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