We’re looking for a People Services Advisor to join us in Bradford.
We are a very close and supportive team of People Services Advisors. If you want to be a part of a team that is fun, flexible and dynamic - this is the team for you!
Liberty Global Shared Service Centre (LGSSC) acts as a central specialty service supporting the wider Liberty Global group with specialisms in areas of Finance, Accounting, People, Legal & Systems. This central team supports a number of businesses across Liberty Global.
You will be delivering high quality and consistent Employee Services advice, support and resolution to all employees, people managers and outside parties across the end to end employee lifecycle spectrum, through the application of People/Shared Services policies and procedures with the purpose of making LGSSC a great place to work and delivering a great experience to our employees, in a way that improves their effectiveness day to day.
What will you be doing?
1. Deliver a quality, consistent, compliant and professional service to all employees.
2. Resolve day to day employee and line manager service enquiries, issues and complaints, identifying and escalating any issues and incidents as appropriate.
3. Support line managers and employees with generalist people support including absence/performance management and misconduct guidance.
4. Ensure that all employee data is entered into associated Employee Services systems in a timely, accurate and consistent manner, to agreed standards and targets.
5. Create and maintain documents, records and data to agreed procedures and standards.
6. Ensure the contact management system reflects the nature of the query to ensure a high level of People/Shared Service satisfaction.
7. Action workflow requests in a timely and consistent manner.
8. Ensure a high level of confidentiality is maintained in all aspects of work.
9. Ensure all corporate policies, standards and agreed People/Shared Service processes are understood by employees and people team, rectifying any non-conformances and making approved amendments where necessary.
10. Engage the employee and line manager on with the right guidance process, signposting them and walking them through the right templates, materials etc. to increase their understanding and capability to self-serve.
11. Understand the needs of employees, line managers and people team (internal and external) and continuously seek to improve people services.
We tend to look for people with:
1. Must have a minimum L3 CIPD qualification.
2. An understanding of the HR employee lifecycle.
3. An interest in understanding of employment law, its application and best practice.
4. Strong telephone and email communication skills, capable of delivering advice guidance and managing challenging conversations over the phone at pace.
5. Experience of providing relevant advice on policy and process to line managers and employees desirable.
What’s in it for you?
1. Competitive salary + Bonus **where applicable**
2. 25 days annual leave with the option to purchase 5 more.
3. Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance.
4. Matched pension contribution up to 10%.
5. Access to our car benefit scheme.
6. Access to our online learning platform to continue to develop and grow your career with us.
7. The chance to join an innovative, fast-paced and passionate team.
Who we are:
Join Liberty Global and Shape Tomorrow’s Connections Today!
At Liberty Global, we connect people through cutting-edge technology. As a world leader in broadband, video, and mobile communications, we invest in fibre and 5G networks, providing over 85 million fixed and mobile connections through leading brands, such as Virgin Media O2, VodafoneZiggo, and Telenet. Our Ventures portfolio has strategic stakes in over 75 companies in content, tech, and infrastructure, including ITV, Formula E, AtlasEdge, and Egg. We prioritize diversity, equity, and sustainability, using technology for good. If you're entrepreneurial and thrive on challenges, join our high-performing team.
Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We’re eager to hear from you, no matter your background.
About Us
Our Story
We’re building Tomorrow’s Connections Today, bringing people together through the power of our technology.
Liberty Global is a world leader in converged broadband, video and mobile communications and an active investor in cutting-edge infrastructure, content and technology ventures.
With our investments in fibre-based and 5G networks we play a vital role in society, currently providing over 85 million fixed and mobile connections and rolling out the next generation of products and services, while readying our networks for 10 Gbps and beyond.
We’re creating national champions, combining the best broadband and mobile networks under brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise in Switzerland, Virgin Media in Ireland and UPC in Slovakia.
Liberty Global Ventures, our global investment arm, has a portfolio of more than 75 companies and funds across content, technology and infrastructure, including strategic stakes in ITV, Univision, Plume, Lionsgate and the Formula E racing series.
Our scale enables us to transfer knowledge and expertise across our operations and investments, creating a dynamic family of brands united in the pursuit of innovation and excellence.
And we’re prioritising diversity, equity and inclusion in our workplace and communities, while reducing our impact on the environment. We are using technology as a force for good; for our people, our partners and the planet.
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