Claridge’s is London’s art deco jewel, with a rich history and heritage that all started in the 19th century. The huge sparkling Chihuly light sculpture and grand art deco of the Foyer transforms this Mayfair restaurant into a magical dining space, whilst the inviting banquettes of the Reading Room allow for more intimate dining. Frequented by famous faces for over a hundred years, it’s the perfect venue for a light meal, sipping cocktails and the best afternoon tea in London. Main Duties & Responsibilities Welcoming guests to the Foyer & Reading Room, and escorting the guests to their table with seamless efficiency, that leaves a positive lasting impression. Creating genuine emotional bonds with guests, to build loyalty and create exceptional service experiences. Answering telephone calls, making reservations and managing bookings. Liaising with our Food & Beverage Executive, Reservations, and Front Office teams for bookings. Coordinating with the Restaurant Director and Executive Chef for special requests, menus, and assisting other colleagues throughout service. Entry Requirements Demonstrate genuine dedication to Claridge’s and show a commitment to consistent quality in our product and service. Provide intuitive service, with absolute understanding of our guests' needs to create exceptional service experiences, resulting in lasting memories. Be motivated, creative, and have worked in a similar role, within a five-star or fine dining environment. Benefits Package Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication we offer you: Financial Stability Excellent salary package. Family Friendly company policies including enhanced Maternity and Paternity Pay. Holiday allowance increase after 3 and 5 years of service. Travel Season Ticket Loans. Pension Scheme. Health and Wellbeing Support Subsidised monthly Podiatrist and Masseuse treatments. Flu vaccination vouchers. Eye test vouchers and contributions towards glasses. 24-hour colleague assistance helpline. On and off-site Occupational Health Service. Death in Service salary contribution. Various wellbeing activities focused on mental and physical health. A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals. Recognition and Career Development Referral Scheme ‘Introduce a Star’. Instant colleague recognition and award programme with generous prizes. Colleague of the month nominations with generous prizes. Additional paid day off to celebrate your Birthday. Internal transfer and promotion opportunities. In-house training and development team with a strong focus on career progression and personal growth. Long service awards. Memorable Experiences Preferential room rates per overnight stay for yourself or your family across Maybourne. Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars. 50% Food and Beverage discount across Maybourne. Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.) Wedding and Baby gifts. Retirement functions. Terms and conditions apply to all benefits.