1. Fantastic organisation
2. Great salary and benefits package
About Our Client
A market leader in its field, this company has a global client reach and really does pride itself on its high quality products. This is a great opportunity to be a part of this company as it continues to grow and reach new milestones.
Job Description
3. Correspond and assist customers via phone, email and live chat
4. Deal with general enquiries and queries regarding products in particular.
5. Take customers through the order process, advising on product availability and upgrades where applicable
6. Be able to advise customers accordingly, and diagnose faults.
7. Support and assist the technical team with customer queries
8. Work alongside the sales team passing through orders and update the internal system details
9. Ensure customers are aware of the warranty process, talking them through options when they are reporting a faulty item
10. Work in partnership with the engineering team to schedule repairs
The Successful Applicant
This would be a great role for someone who has proven experience in a service advisor post within an engineering or manufacturing company.
11. Proven customer service experience
12. Previous experience working within technical or manufacturing organisation
13. Excellent communication skills both written and verbal
14. Ability to remain calm under pressure and previous experience within a fast paced environment
15. IT efficient
What's on Offer
On offer:
16. Competitive salary,
17. Progression opportunities
18. Free on site parking,
19. Company bonus scheme
20. Bespoke training.
21. Monday to Friday working hours