Main area: Outpatients Supervisor
Grade: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week (Monday - Friday between 8am - 5pm)
Job ref: 205-6778727
Site: Royal Stoke Hospital
Town: Stoke on Trent
Salary: £24,071 - £25,674 per annum
Salary period: Yearly
Closing: 01/12/2024 23:59
Job overview
An exciting opportunity has arisen for an Supervisor in outpatients to be based within the Outpatient Directorate at our Stoke site.
Main duties of the job
This is a varied role involving supporting with any incoming calls to the Appointments Call Centre and booking outpatient appointments for patients in accordance with NHS national targets. Team building skills are imperative, as is the need to be self motivated with the ability to use your own initiative as and when necessary. This role also involves supporting with the Cancer Bureau Team so the targets are met within the national guidelines.
Working for our organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by our staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Detailed job description and main responsibilities
For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.
Person specification
Interview
* 5 Grade c's and above inc maths and english
* Previous NHS experience
* Customer Service
* Excellent Understanding of IT programmes
* Qualification in relevant field
Important information about your application
* All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
* References - please ensure you provide email addresses for all referees for the last three years of employment.
* We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.
* Flexible working will be considered in line with Trust policies.
* New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
* We work with ‘trac.jobs’ to support our recruitment process. If you have any queries regarding this please read this privacy notice.
University Hospitals of North Midlands NHS Trust (UHNM) has been awarded the Gold Award for proudly supporting those who serve. We actively encourage applications from the Armed Forces community.
We will communicate with you regarding your job application via email. Please be aware that we cannot guarantee the security of any emails sent/received via non-encrypted format.
If you would like support completing an application form, please contact the recruitment department on 01782 675533 where one of our trained assistants will be able to help.
At UHNM we are fortunate to receive a high volume of applications for many of our roles, on this occasion we would reserve the right to close any advert early, therefore please apply without delay!
Employer certification / accreditation badges
Name: Jessica Bullock
Job title: Operational Services Manager
Email address: Jessica.Bullock@uhnm.nhs.uk
Telephone number: 01782 676131
Additional information: Please email or call with any question relating to this post.
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