Salary: £26,000 per annum Contract to Permanent: This role is initially being recruited on a 4.5-month contract, however, there is huge potential that this could become a permanent opportunity, so we would love to hear from experienced candidates looking for both permanent or contract roles. Working Pattern: This role requires 5x 9 hour shifts each week plus 30 minutes for lunch each day. You will be required to work 1 weekend out of 4 on a rotating basis with colleagues. Vita Student Vita Student delivers the world’s best student living experience thanks to its ‘all in’ offering which is centred around the resident’s needs, We offer style, luxury & comfort to our student residents, surrounded by premium amenities and a vibrant city life. Our Supervisor’s Our Supervisor’s play a critical role within the day-to-day operations of Vita Student. The position provides daily support to our management team, customer service team, maintenance operations and housekeeping; ensuring the building, its services, amenities and colleagues are working together to achieve the high standards the Vita brand prides itself on. Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management. Motivate, coach and mentor team members to exceed goals and creates a positive working environment during shifts. Create an atmosphere centred on delivering first class service. Maintain strong knowledge of company products and services, offering support and information to team members. Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times. Connect with customers and develops strong relationships to encourage a strong Vita Student community. Audits and oversees, operational practices and makes suggestions for improvements to the management team. Work with the management team to set, evaluate, operations, logistics, projects and overall strategic goals. Who We’re Looking For Vita Student delivers a luxury, all-encompassing residential experience to our students. Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week. As this is a supervisory role, we are looking for someone who has experience of supporting colleagues across multi-functioning teams, providing support and guidance where required. You must have a passion for delivering high-end Customer Service to all our residents and visitors: An experienced Customer Service professional is key for this opportunity Whilst we aren’t necessarily looking for an experienced manager, we are looking for someone who has played a key role in supporting, mentoring, guiding and coordinating colleagues in a Supervisory / Team Leadership role. You must be a strong team player with a passion for working with people and customers Have excellent communication and problem-solving skills Possess high personal standards and attention to detail Be highly self-motivated and flexible We’re looking for vibrant and enthusiastic people to join our wonderful team here at Vita Student. We only recruit the best of the best who pride themselves on making our resident’s experience premium & luxurious. Benefits Our employees have the pleasure and pride of working at our luxury Student Properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our colleagues by offering the following benefits: 28 days paid holiday each year including the Bank Holidays (pro-rata) Your birthday day off Career progression opportunities – We love to promote from within A Perkbox account – giving you instant 24/7 access to hundreds of perks, including free drinks, cinema tickets, shopping discounts, employee assistance program, fitness classes, learning courses and much more Pension scheme Team parties/events Recognition programmes Access to 24/7 Employee Assistance Programme Important All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.