SENIOR IT ENGINEER
PERMANENT ROLE IMMEDIATE START
MONDAY – FRIDAY (Apply online only) / (Apply online only) (Tuesday and Thursday (Apply online only) / (Apply online only))
£41,040 PER ANNUM
Responsibilities:
1. Provide 3rd Line Support for systems, servers, and networking including Macs and telephony.
2. Provide escalation support to 1st/2nd line IT staff.
3. Assist in the day-to-day maintenance of the college network by completing 1st and 2nd line support tickets on PCs, Thin clients, Whiteboards/Smartboards, Printers, Apple Macs, IP telephones, and physical infrastructure.
4. Log incident tickets, manage incidents to completion, ensuring users are kept informed of progress and reassigning or escalating tickets to senior staff where necessary.
5. Support all printing and copying devices and assist with toner and consumable changing.
6. Support and administer Office 365 for staff and students.
7. Support college telephony systems, including wired IP Phones, Wi-Fi, and Smart Phones.
8. Support staff and students with their use of College Wi-Fi networks.
9. Ensure all network patching to wall sockets and switch cabinets is completed neatly, following guidelines and best practices.
10. Investigate and troubleshoot issues with PC or Mac software and hardware, following troubleshooting steps using logging tools, ensuring issues are thoroughly investigated and resolved.
11. Assist with the deployment and management of software on PCs and Macs using SCCM or Jamf Pro.
12. Provide cover for the IT service Desk and other Systems Engineers where necessary.
13. Assist in any relocation of IT equipment.
14. Manage your own projects to completion, liaising with end users at all levels, external providers, and other support staff.
15. Provide cover for IT Service Desk when necessary.
16. Perform any other duties as required by the Group Director IT Services.
Person Specification:
1. Educated to GCSE standard or equivalent.
2. Excellent customer-facing skills.
3. Experience of call logging systems.
4. Self-motivated but able to work flexibly as part of a team.
5. Good written and oral communication skills, particularly when dealing with non-technical staff.
It is essential the candidate has at least three years' hands-on experience of: Windows 10 installation and troubleshooting, Office 365, Whiteboards / Smartboards, PC hardware support, and IP Telephony, hardware and software.
Additional Information:
The main hours of support for the college are from 08:00 am to 17:30, Monday to Friday, split into two shift patterns of: 08:00 to 16:00 and 09:30 to 17:30. On Tuesdays and Thursdays, there are evening classes which run until 21:00, so it is necessary to cover this shift on a rota basis. The two possible late shifts are: 11:00 to 19:00 and 13:00 to 21:00.
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