Overview
Customer Service Specialist - NHSBT - NHS Blood and Transplant
Location: On site, Bangor Co Down, Northern Ireland
Contract: Permanent
Start Date: 3rd March 2025
Hours of Work: 40 hours per week. Candidates need to be flexible between the hours of 11:30am and 8:30pm
Monday to Friday – currently no weekends worked.
Training: 10 Days, 11.30am - 8.00pm
Salary: £23,795
Is this role right for you?
* Do you have a passion for helping others?
* Do you have the ability to deliver a first-class customer experience?
* Would you enjoy being part of a highly engaged and compassionate team that represents one of our key clients, NHS Blood and Transplant?
If you can answer ‘YES’ to these questions, then we’d love to hear from you!
Job Overview
As a member of our Team at Teleperformance, you will be making warm outbound calls to get people to rebook their blood donation appointment. You will have the desire to help all callers by providing accurate information relating to blood donation appointments. You should be self-motivated with a passion for assisting others to save lives and possess the ability to deal with complex life experiences.
Our callers want to talk to understanding, empathetic people who’ll listen, ask the right questions, and patiently offer solutions that serve their needs. Bring your experience and enthusiasm, and you’ll have the chance to support the NHS Blood and Transplant Service.
Key Responsibilities
* Resolve customer inquiries with speed and precision
* Assist customers with queries
* Delight customers by providing timely, accurate, and expert advice
* Deliver a service where patience, empathy, and building rapport are central
* Record, track, and effectively resolve incidents and queries
* Create clear notes on customers’ accounts with relevant details
* Comply with the company’s policies and practices
* Update your knowledge through the associated guidelines and procedures
* Manage databases, tools, applications, and operating systems
* Strive to achieve first call resolution
Candidate Requirements
We believe in building a team with the right drive and passion for products and customer service. That’s why we need you to be interested in providing information and advice to customers relating to the NHS Blood and Transplant Line.
Who are we?
Teleperformance is the worldwide leader in multichannel customer experience management. We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. We’ve been doing this since 1978, and every year we interact with more than 35% of the world population. We are in 80 countries, serving 170+ markets, employing 300,000 interaction experts worldwide, speaking 265 languages and dialects.
We are experts in people interactions, and this gives us the edge in delivering superior customer experience in every contact. We constantly invest in research and development to gain a deeper understanding of customers' thoughts, behaviors, and needs across different countries, industries, channels, and generations.
What we offer
* Comprehensive initial training.
* Employee recognition schemes.
* On-going coaching and development with genuine opportunities to develop your career through the company’s management programmes.
* Discounts on top retail brands.
* 28 days’ holiday inclusive of bank holidays, rising to 30 from year 2.
* Pension Scheme.
* Sports & Social Scheme.
* Refer a friend scheme – Up to £900 for each individual referred.
* Employee benefits programme which includes discounted holidays, flights, hotels, utility bills, and cinema tickets.
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