Specialist Head Hunter - Change, Digital, Design & IT at McFall Recruitment Limited
We’re looking for an IT Support Analyst to join our clients Edinburgh office, providing second- and third-line support for their Practice Management System. If you love problem-solving, collaborating across teams, and ensuring seamless system performance, this could be the perfect role for you!
Paying up to £44,000 + benefits + hybrid working 2-days a week in the office.
Responsibilities
1. Supporting and maintaining the Practice Management System.
2. Using ITSM which logs and tracks IT related queries. Owning the ticket through to completion.
3. Ability to explain technical solutions to non-technical people.
4. Overseeing user creation and setting up new system structures.
5. Checking assignments, systems, and user groups – attention to detail is key!
6. Communicating effectively at all levels, from users to senior stakeholders.
7. Investigating queries by looking at training documents or liaising with third parties.
8. Running SQL scripts and unlocking records (SQL experience is a big plus!).
9. Conducting testing to ensure smooth system operations.
10. Passion for finding solutions and proactively improving processes - updating process documents.
If you’re an IT support professional with strong problem-solving skills, technical expertise, and a collaborative mindset, we’d love to hear from you!
Please send me your CV, along with your current situation (availability and salary expectations), and I’ll be happy to share more details.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Legal Services and Professional Services
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