About The Role This isn’t your standard Retail role as you’ll be doing much more than standing behind a checkout You’ll be given the opportunity to get involved in a variety of tasks including contacting and visiting customers to promote our products and services, responding to customer queries in-store and over email and ensuring we have a store to be proud of. This role is part time for 32 hours per week over the following days and hours: Tuesday; 10:00 to 14:00 Wednesday; 08:00 to 17:00 Thursday; 08:00 to 17:00 Friday; 08:00 to 17:00 Saturday; 09:00 to 13:00 Don’t worry if you don’t know much about the health and safety industry or personal protective equipment (PPE), as we’ll teach you all there is to know, and provide you with a platform to learn, develop and grow. Key Responsibilities Delivering outstanding levels of customer service Interacting with our customers, in store, on the phone and on customer visits, to promote our products and services Providing a great shopping environment for our customers ensuring our stores are clean, tidy and presentable Processing customer transactions and responding to customer enquiries using our bespoke IT software Assisting the IMS Coordinator with deliveries to customers which may involve driving company vehicles Benefits £12 p/h plus up to 10% annual bonus 32 days holiday inclusive of bank holidays, plus the option to purchase up to 5 more days 2 fully paid Community Volunteering days (pro rata for part time) every year An excellent pension and Life Assurance scheme A huge range of high street retailer discounts via MyArco Perks Free, 24-hour access to our Employee Assistance Programme Access to our Learning Management System, to support your personal and career development Long-term service awards About You A valid UK driving license is essential Experience of working face to face with customers, preferably in a retail environment An understanding of what makes a great customer experience Be comfortable making promotional calls to business customers An understanding of IT systems to process transactions and respond to customer enquiries Flexibility to cover colleague shifts About Us With a 140-year legacy, Arco are recognised as the UK's leading safety experts and the only integrated safety products and services business. We are on a transformation journey to become more profitable and sustainable, attracting and developing great people to be a more profitable and sustainable business for generations to come.