Hire Controller / Office-Based / £29,000 to £31,000 Benefits (33 days holiday including Bank Holidays)
Are you an experienced Hire Controller looking for an opportunity to make an impact within a fast-paced environment? This is your chance to join a well-established company offering essential services and equipment across diverse industries.
Location / Hours:
* Close to Washington, Tyne and Wear
* Full-time, Monday – Friday: 08:30 - 17:00 (37.5 hrs per week).
Key Responsibilities:
* Hire Process Management: Take ownership of the full hire and off-hire process, advising clients and processing orders from start to completion.
* Customer Service Excellence: Provide high-level customer service, fostering repeat business and strong client relationships.
* Order and Quotation Handling: Prepare and issue quotations, convert enquiries into confirmed orders, and ensure completion of all hire desk tasks.
* Equipment Coordination: Work closely with the operations team to arrange timely deliveries, collections, and handle breakdowns professionally.
* Contract Administration: Maintain accurate records of customer contracts and associated documentation on the company’s system.
* Inventory Management: Ensure equipment availability status is current and updated regularly in the system.
* Financial Oversight: Monitor hire income, notify customers of additional charges, and manage authorisation of customer credits.
* Health, Safety, and Compliance: Adhere to all health, safety, and company policies to ensure a compliant and safe work environment.
Requirements:
* Previous experience in a hire desk or similar role.
* Strong organisational skills with attention to detail.
* Excellent communication skills, both written and verbal.
* Proficient in Microsoft Office Suite (Excel, Word, Outlook).
* Customer-focused with a positive attitude and ability to work in a team.
* Confident decision-making and problem-solving skills.
* Eligibility to work in the UK.
Salary & Benefits:
* Starting salary of £29,000 to £31,000 per annum.
* Benefits include 33 days of holiday (including Bank Holidays), company pension scheme, and training and development opportunities.
* Access to a supportive and collaborative work environment with a strong focus on employee well-being.
Application Process: We aim to respond to all applicants within 5 working days. If you do not receive a response within this period, please consider your application unsuccessful.
Privacy and Data Retention: By applying to this position, you confirm your consent to the retention of your personal data. The data provided will be used solely for recruitment purposes, stored securely, and treated as confidential in accordance with our Privacy Policy.
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