Torbay and South Devon NHS Foundation Trust
Torbay Carers Services are pleased to invite applications for the following role: Carers Services Project Officer (15 hours per week, fixed term of 12 months). The post will be based in our Carers Services offices across Torbay.
The post-holder will support Torbay Carers Services Team with defined projects/areas to improve the experience of Carers in Torbay. The role will include delivering short-term projects on time to achieve strategic demands.
Key elements of this role will include supporting the Carers Lead and service managers; linking in with partner organisations (existing care providers, community voluntary organisations, and private businesses not currently involved in the care sector) and Carers to meet defined project objectives.
The role offers a unique opportunity to support the development of services while Torbay Carers Service adapts to ever-changing demands on Carers in Torbay.
Main duties of the job
Supporting Torbay Carers Service to deliver strategic time-defined outcomes in support of Carers.
Supporting the Carers Service in developing relationships and working with stakeholders to achieve project outcomes that meet the needs of Carers.
Co-producing developments and engaging with a variety of Carers whenever possible.
May undertake Carer Support work and Carers Assessments with TSDFT staff who are carers.
To support key events for Carers across the year, such as Carers Week, Carers Rights Day and Young Carers Action Day.
To support the development of projects and programmes of work that meet the outcomes Carers have told us are important to them.
At all times, to ensure that care and support is delivered in accordance with the Care Act 2014, Children and Families Act 2014, NICE guidance and the organisation's own internal standards and values.
Supporting and advising Carers who attend Paignton Carers Centre.
About us
Torbay Carers Services is a small, dynamic team working hard to identify and support unpaid carers across Torbay.
Job responsibilities
Communication and working relationships
* You will be required to communicate with a wide variety of stakeholders in an appropriately clear, timely, and consistent manner.
* To use a flexible communication approach which meets the needs of stakeholders.
* To be confident in working with stakeholders at all levels, particularly unpaid Carers.
* To work closely with Carers Service team members to deliver timely actions.
* To raise awareness of Carers, their contribution and needs.
* Maintain Trust, staff and patient/client confidentiality at all times.
* Effective communication with staff at all levels both within the Trust and outside organisations.
* Able to communicate effectively in an often noisy and busy environment.
Analytical and judgement
* Ability to search risk management system /other systems for relevant data.
* Analyse data and write reports as required.
* Understand the scope of the role and use judgment as to how/when to escalate concerns effectively.
Planning and organisation
* To manage own diary, ensuring that capacity is used most effectively.
* To be able to work as part of a team, taking direction from the Carers Management Team.
* To be able to work autonomously and on own initiative as required.
* To provide project co-ordination and support, keeping accurate records as appropriate to the role.
* To arrange and attend meetings and events as appropriate to the role.
* To arrange and undertake assessments when required to complete Carers Assessments.
* To ensure that the Carers Service Managers are kept up to date on progress, risks and issues which may arise.
Responsibility for patient and client
* To work with unpaid carers in an effective and supportive way.
* To be accountable to the Carers Lead, Delivery Manager and Development Manager for the delivery of agreed outcomes.
* To escalate any risks and issues which may impact the delivery of projects outcomes appropriately.
Policy and service responsibility
* To contribute to the development of strategy, policy, and process as required.
* To support the delivery of agreed service outcomes.
* Knowledge of national guidelines and policies in relation to Carers.
Responsibility for finance, equipment and other resources
* To ensure that Trust resources are utilised responsibly.
* To keep financial records as appropriate.
Responsibility for supervision, leadership and management
* Responsibility for promoting a person-centred, strengths-based, and compassionate approach.
* To advocate for the needs and rights of informal Carers.
Information technology and administrative duties
* Required to use a VDU for a significant part of each day.
* Must be able to use word processing packages including Microsoft Word, Excel, Outlook, Teams and a variety of other Trust applications.
* To maintain accurate and up to date records.
Responsibility for research and development
* To support the evaluation of service developments as required.
Person Specification
Essential and desirable
* Qualifications and training Educated to high level of general education, A Level or equivalent level of experience of working at a similar level in specialist area.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Torbay and South Devon NHS Foundation Trust
Address
Paignton Carers Centre, Paignton Library, Great Western Road
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