Job Type: Full-time
About Us
Hytronik International Ltd. is a global leader in innovative lighting control solutions, providing high-quality, energy-efficient products to businesses worldwide. We are committed to delivering excellent customer service and are looking for a Customer Service Manager to support our operations by ensuring smooth order processing and efficient communication with customers.
Role Overview
In this role, you will be responsible for handling customer orders, stock availability, and after-sales support. You will act as a key point of contact for customers, ensuring accurate and timely order fulfilment while coordinating with internal teams to provide outstanding service.
Key Responsibilities
* Process purchase orders (POs) from customers.
* Check and verify pricing.
* Check stock availability and update records.
* Assist with regular stock reports.
* Communicate lead times and delivery dates to customers.
* Obtain and relay delivery dates from the factory for bespoke or non-stock items.
* Handle customer inquiries via phone and email.
* Manage customer returns, faulty goods, credit/debit notes, and issue resolutions.
Finance & Logistics Coordination:
* Chase overdue invoices and follow up on payments.
* Work closely with logistics to coordinate deliveries.
Requirements
* Previous experience in a customer service or order processing role.
* Strong attention to detail and organizational skills.
* Excellent communication and problem-solving abilities.
* Ability to manage multiple tasks and work efficiently under deadlines.
* Experience in the lighting or electronics industry (preferred).
* Proficiency in CRM systems and order processing software.
Why Join Us?
* Competitive salary and benefits package.
* Work in a growing and innovative company.
* A collaborative and supportive work environment.
* Career growth and professional development opportunities.
If you're looking for a dynamic customer service role where you can make an impact, we’d love to hear from you!
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