Reception staff leadership Work in collaboration with senior staff to ensure workflow processes are safe and robust Work with the Patient Services Manager to ensure all staff rotas are covered throughout the week Lead by example in the navigation centres and front desks, depending on cover required The success of our practice is down to our amazing workforce. Every single new member of staff recruited must share our visions and values, these must then be fostered and developed whilst in our employment. It will be the role of the Deputy Patient Services Manager to support reception staff in their development plans and to deliver on progression objectives Patient appointments and advice (navigation) Become the champion and knowledgeable expert of our Klinik online consultation system, ensuring patient queries are appropriately navigated with relevant appointments or advice provided Training staff on the above Branch cover Provide front desk cover at our Bushmead, Whipperley or Oliver Street branch surgeries when required due to annual leave or sick leave Knowledge of all local, on-site, policies and procedures First line patient communication Support staff with any patient complaints on-site, positively educating patients on how and why practice systems work Admin process management Work with the Patient Services Manager to ensure reception staff are covering all aspects of navigation admin, including klinik, tasks, emails and messages Cover areas that are required PLEASE SEE JOB DESCRIPTION AND PERSON SPECIFICATION FOR FULL DETAILS