Our client offers a lively and busy working environment and there are also great opportunities to develop.
An exciting opportunity for a Customer Service Coordinator has arisen to work for a well-established and highly successful business within the Stoke on Trent area. Our client offers a lively and busy working environment and there are also great opportunities to develop. The role also offers some great benefits and the chance to work in a great team environment.
Job Description:
1. Entering customer orders into the system, ensuring all the correct processes & procedures are adhered to
2. Liaising effectively with the planning, shipping, and despatch departments so that the customer is provided with the latest up-to-date information regarding their order
3. Liaising with the carriers to request ETA’s, POD, etc
4. Processing sample requests from either the customer or the sales team ensuring they have all the correct information necessary for despatch
5. Logging all customer complaints onto the CRM system & liaising regularly with Quality Control to ensure that the Customer is kept informed of the status of the complaint
6. Processing quotations onto the system
7. To build strong sustainable relationships and trust with the customers
8. to identify and assess the customer needs so that the customer feels they have experienced the best customer service possible
9. To build strong sustainable relationships and trust with the sales team
10. Being able to provide a high standard of Customer Service by providing a prompt, accurate & courteous answer to customer enquiries either via the phone or email
11. Providing your customers with all necessary information regarding products, carton/pallet information, price information, delivery charges, etc.
Necessary Skills
12. Good social skills
13. Hard Working
14. Friendly, positive attitude
15. Ability to listen
16. Confident
17. Good at conflict resolution
18. Ability to multitask
19. Excellent communication skills
Hours: Monday – Friday 8:30 am – 5:00 pm
Salary: £23,000 – £24,000 Per Annum
Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.