Full time, 37 hours a week. Working mainly Monday to Friday between 9am and 5pm. Will include working one in three Saturdays.
£23,775 progressing to £25,027
Complex Needs Navigators provides support to adults with complex needs, who are living on the streets or have been placed in temporary accommodation by the local authority.
Our aim is to provide intensive, targeted support to clients, find housing options as quickly as possible and encourage them to complete activities that keep them safe.
If you’re passionate about working with individuals with complex needs and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you!
MAIN RESPONSIBILITIES
1. You will provide personalised, intensive support via assertive outreach to a small caseload of entrenched and complex rough sleepers. Maintain a consistent and persistent ‘never give up’ approach.
2. Engaging and supporting rough sleepers on the street, working alongside partner agencies including health, substance misuse, criminal justice and local authority.
3. Manage a caseload of clients maintaining clear and accurate records of the support offered actions to be completed and outcomes achieved.
4. Complete an initial assessment to identify client needs and produce person centred outcome and holistic support plans.
5. Identify positive actions and small successes to create change.
6. Create dynamic risk assessments with a flexible and creative approach
7. Provide information and support on housing navigating pathways and advocating for your client.
8. Liaise with statutory and voluntary agencies on behalf of clients
9. Accompany chaotic and complex clients to interviews and appointments.
10. Help reduce the time spent on the street by clients leading to reduced contact with the police and other emergency services
11. Provide emotional support in crisis situations reducing stress and anxiety.
12. Support with practical skills development in areas such as managing a UC claim, shopping, probation and health appointments.
13. Support to maintain environment to avoid eviction if accommodated.
14. Provide in-reach support to those placed in emergency accommodation, including bed & breakfast
15. Attend community meetings and presentations with managers to support additional funding for the role alongside
16. Maintain accurate records, including databases to support managers to provide data and information to commissioners and funders
17. Supporting with additional statistical reporting mechanisms such as street counts and responding to street link reports
18. Access personalisation fund creatively to identifying opportunities and achieve outcomes.
19. Support the whole team and take an active part in reflective practice.
20. Develop and maintain excellent relations with the local community
21. Any other reasonable task as requested by a member of staff
KNOWLEDGE, SKILLS, EXPERIENCE & ESSENTIAL QUALIFICATIONS/TRAINING
Previous experience in this type of work is essential, you will have a real passion for wanting to work with homeless people. Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings.
22. Clear verbal and written English
23. Good IT and keyboard skills
24. Polite, assertive manner, ability to self -motivate
25. Passion for working in a client/customer facing role
26. Knowledge of the benefits system and tenancy legislation
27. Have an interest and genuine concern for homelessness and related issues
28. Patience, empathy and understanding towards entrenched behaviours
29. Ability to work flexibly and creatively surrounding rotas to meet the needs of the clients
30. Knowledge of voluntary and statutory agencies
31. Full drivers licence and access to vehicle
32. Flexibility with shift times to suit the needs of the service