With access to circa 722 bedrooms in South Kensington, over 100 conference/meeting venues in central London, and a premium summer school hosting 500 students annually, Commercial Operations generates valuable income for Imperial to supplement its core activities.
We are seeking a highly motivated Reservations Supervisor to join the Commercial Operations team at Imperial College London. Based at the South Kensington campus and reporting to the Reservations Manager, you will be responsible for leading the summer accommodation temporary reservation teams in reaching its targets.
If you are looking for the next stage in an already successful career, and you have what it takes to meet this demanding and challenging role, you could be just the person we’re looking for. In return, we offer a competitive salary, excellent pension scheme and career development opportunities.
1. Manage the Temporary Reservation Sales Agents, set targets, and ensure that these are met.
2. Manage the recruitment process and training of the Temporary Reservation Sales Agents and provide consistent support and development during their contracted period.
3. Assist the Reservations Manager in the day to day administration of booking extranets, retail and allocation systems to ensure up-to-date availability to sell our summer accommodation.
4. Support the Reservations Manager with forward thinking and planning, to grow the department and meet targets.
5. Maintain a good relationship with internal and external clients and suppliers
6. Report to the Reservations Manager activities, challenges, business trends and opportunities to increase revenue and brand awareness.
7. Extensive reservations and experience within the hospitality industry in a residential venue is essential
8. Experience in managing a team of 3 staff or more
9. Experience in using hotel/hospitality booking system (ideally Kinetics)
10. Customer Service Experience ideally in the hospitality sector
11. Experience of prioritising tasks and of managing busy workloads successfully to ensure that deadlines are met
12. Knowledge of and interest in the London hospitality market
13. Working knowledge of MS Office applications including Word, Excel, Outlook, Office365 and Teams
14. Excellent interpersonal skills
15. A confident, resourceful and creative individual who can operate in a challenging environment
16. Highly organised with attention to detail and accuracy
17. Self-motivated, enthusiastic and a good team player
18. Excellent standard of written and spoken English and numeracy
19. Ability to communicate effectively with a wide-range of stakeholders
20. Be able to prioritise workload, work well under pressure and cope with deadlines
21. Show initiative in the role and always seek to improve skills and knowledge
22. Passionate about delivering first-class customer service
23. Excellent telephone manner
24. A flexible approach to working, sufficient to be able to work a 5/7 days per week arrangement, work evenings and weekends, and able to work at various locations as reasonably requested