Join to apply for the Customer Service Advisor - Permanent role at Cambridge City Council
Job Description
Role: Customer Service Advisor - Permanent
The Team and About the Person You Are Looking For
If you’re looking for a career in local government, join our customer service team!
The Team
We are the lifeblood of Cambridge City Council’s workforce; our advisors are routinely promoted to positions across all teams, including housing, council tax, transformation, environmental services, elections, and housing repairs. Joining us is a great first step toward your career goals, as the skills and knowledge gained are valued throughout the council.
The Role
Our team is crucial to the residents of Cambridge, assisting them with various situations. You might help someone who found a dog or assist a tenant with a roof tile issue, among other tasks. The role supports face-to-face, telephone, email, and web chat interactions, with training provided in person.
This position demands resilience and the ability to remain calm when dealing with customers facing difficult circumstances, including mental health issues or housing crises.
What You Will Be Doing
You will provide help and advice to customers, demonstrating relationship-building, ownership, and initiative. You will work collaboratively with all council services to enhance the customer journey.
About You
You need to be flexible, adaptable, computer literate, and detail-oriented. Resilience and the ability not to take offense are essential qualities. If you love customer service and want to progress, our career grade program can support your development.
The successful applicant will be required to undertake a Basic Disclosure check.
What We Can Offer
* Learning and development opportunities
* Access to the Local Government Pension Scheme (LGPS)
* Additional Voluntary Contribution Scheme
* Flexible working arrangements
* Annual leave purchasing scheme
* Competitive pay and progression
* Employee Assistance Programme
* Cycle to Work Scheme
* Family-friendly policies
* Flexible Bank Holidays
* Free swimming at Cambridge pools
* Generous leave entitlement (25 days plus 8 holidays, rising to 30 days after 5 years)
* Gym membership salary sacrifice
* Home & Electronics salary sacrifice
* Discounts through Lifestyle Savings
* Professional membership fee support
* Relocation assistance (where applicable)
* Staff recognition awards
* Public transport subsidy
* Wellbeing platform
Hours and Contract
Full-time, 37 hours per week, permanent contract.
Salary
£28,624 - £31,067 per annum
Location
Mandela House, Cambridge
Application Process
To apply, scroll below to ‘Apply Online’ and complete an application. Internal candidates can apply via Employee Self-Serve under ‘Useful Links’.
Closing Date: 05 May 2025
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