Interim Service Support Coordinator - Resonant Clinical Solutions
Interim Service Support Coordinator - Resonant Clinical Solutions
Apply locations Chorley, GBR time type Full time posted on Posted 8 Days Ago job requisition id R-161791
The Opportunity:
Resonant Clinical Solutions is looking for a Service Support Coordinator to join our team on a 6-9 month maternity cover basis. This will be a hybrid role based from our Chorley office (Buckshaw Village).
At Resonant Clinical Solutions we provide a global service tailored to our customer’s individual needs whereby we will source medical equipment for their study and offer options for hire and purchase. In addition, we will manage and monitor the equipment through full life cycle management.
As a Service Support Coordinator you will offer first line support to our customers in case they have technical issues, seeing them through to resolution by offering excellent customer service and resolutions.
Working hours: Monday-Friday office hours
What you'll do on a typical day:
1. You will be responsible for the co-ordination of customer & internal requests for calibration documentation & technical support, working within the service pillar to provide the requested documents to the customer in a timely manner.
2. Provide a triage service to identify and where possible resolve product or service problems. You will clarify the customer's request/issue and seek to determine the cause of the problem; selecting and explaining the best solution to solve the problem; expediting repair or replacement and following up to ensure resolution.
3. You will provide product related support both internally and externally, ensuring that customer product complaints are fully investigated, documented through case management and escalated as required to close cases in an efficient and effective manner.
4. Work closely with the technical and operational staff to provide high standards of service delivery.
What you'll need to succeed at Resonant Clinical Solutions:
1. Demonstrable experience in achieving success in the customer service or hospitality industry.
2. Confidence when speaking to customers both over the phone and on video calls.
3. Strong organisational and accuracy skills.
4. Excellent professional communication skills – written and oral.
5. You are able to work with MS Office.
6. You have efficient administration skills with the ability to maintain records in a timely and accurate manner.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
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