Hybrid opportunity (min 2 days per week in the office in Wallington, Surrey)
At a glance
We are here to enrich lives and well-being through travel. To bring that to life, we know our success is driven by our exceptional people. We create wish-list holidays. The type of holidays that people have always dreamt of doing. We bring those dreams to life and are the trusted friends of our loyal customers.
We believe in being a truly customer and colleague centric business. We expect our teams to really understand our holidays, so you’ll get the chance to visit some of our wonderful destinations. These trips are hard work, but you’ll see some amazing things and enjoy unique experiences. Our office in Wallington, Surrey is focused, and results-driven, but lots of fun, full of like-minded people who are all in the business of creating these amazing experiences.
The Head of eCommerce role at Newmarket Holidays represents a unique opportunity to lead a strategically critical area within a company poised for significant growth.
Newmarket Holidays has experienced a period of strong profitable growth following the pandemic. With the backing of private equity investors Soho Square, the company is well-positioned to continue this upward trajectory. The eCommerce function is a cornerstone of this growth strategy, providing the Head of eCommerce with the chance to shape and drive this vital area.
Following the launch of our new website in August 2024, we are entering an exciting phase of digital transformation. With increased investment in modern measurement tools and a strong focus on leveraging customer data, the Head of eCommerce will have the tools and support to make data-driven decisions that enhance customer experience, boost acquisition, and drive retention.
This role offers the chance to:
* Influence Strategic Growth: Lead the development and execution of eCommerce strategies that directly contribute to the company’s ambitious growth plans.
* Leverage Cutting-Edge Technology: Work with advanced analytics platforms and modern measurement tools to optimise performance and maximise the value of customer data.
* Shape the Future of Digital Travel: Be part of a digitally forward-thinking organisation, using your expertise to deliver personalised, seamless, and memorable customer journeys.
* Collaborate Across Teams: Build strong partnerships with marketing, technology, and sales to align efforts and deliver impactful results.
Key responsibilities
* Driving business performance by developing and implementing a strong eCommerce strategy, optimising the customer experience, staying up to date with the latest technologies and trends, measuring and analysing performance, building a strong team, and managing relationships.
* Work with the Chief Commercial Officer to agree priorities. Responsibility for the company website(s) and its ability to acquire customers through the B2C, B2B & reservation platforms.
* Develop and execute a comprehensive eCommerce strategy, including acquisition (SEM, SEO, PPC), conversion rate optimisation, and customer retention initiatives informed by data insights and market trends.
* Leading, managing, developing, and mentoring the eCommerce team.
* Managing and supporting the Website Manager to develop class-leading user experience on the website(s).
* Management of eCommerce related budgets, cost and revenue targets.
* Constantly striving for content improvement and excellence.
* Develop strong working relationships with all internal teams, specifically Sales, Marketing & Technology.
* Managing and supporting the Digital Marketing Manager with social media communication on the B2C platform.
* Develop robust measurement, tracking and reporting mechanisms.
* Continuously monitor and optimise eCommerce performance metrics.
Who we are looking for
* Experience in a similar Head of role is preferred.
* Experience in a travel or leisure business is advantageous.
* Relevant degree or work-related professional qualification.
* Skilled at building and leading a high-performing eCommerce team.
* Ability to work in a cross functional structure.
* Confident and influential character.
* Self-motivated with high energy levels.
* Project management experience with relevant reporting and analysis.
* Extensive knowledge of digital marketing channels.
* Exceptional data literacy.
* Use of relevant data tools including Power BI.
* Expert proficiency in Google Analytics / GA4.
* Excellent written and oral communication skills.
* Demonstrates passion and approach all tasks in an enthusiastic way.
Join Us!
If you're passionate about holidays - perhaps you've done a similar job before or have some other experience that is relevant - we'd love to hear from you! Please send your CV with a brief covering note about your salary expectations and any notice period to our Recruitment Team at recruitment@newmarketholidays.co.uk.
Please note only shortlisted candidates will be contacted.
As an equal opportunities employer, Newmarket Holidays is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Newmarket Holidays.
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