Due to continued growth, we are looking for a Customer Service/Call Centre/Office Administrator to join our team!
Location: Office on the 3rd floor in Hyde, SK14.
Working Hours: Flexible shifts: 8.30 am–4 pm, 9 am–4.30 pm, or 10 am–5.30 pm (30-minute unpaid lunch break included). Hours can be extended or shortened upon request.
Start Date: January 2025.
Working Hours: 30–40 per week.
Pay: £12.44/hour, reviewed after six months. Bonuses: Quarterly performance reviews may lead to bonuses at the discretion of the Head Office.
Job Summary: You will be working as part of the Donate Clothes 4 Sammy project, which is fully launched and operated by the registered charity Leukaemia & Myeloma Research UK. This role involves extensive communication with schools and organisations to introduce the project and seek their participation. The role is based in a bright office in Hyde, with free parking available. You will work closely with the Interim Department Manager and contribute to a dynamic team full of ideas and enthusiasm.
Key Duties and Responsibilities:
1. Communication: Engage with schools via phone and email to introduce the Donate Clothes 4 Sammy project and invite participation. Contact organisations to seek permission for outdoor charity clothing bank installations.
2. Performance Goals: Make at least 60 calls daily to schools and organisations unless other duties take precedence.
3. Administrative Tasks: Organise and maintain records using Microsoft Excel and in-house system. Carry out general clerical duties, including photocopying, scanning, mailing, and filing. Manage incoming and outgoing correspondence. Assist in preparing reports and other documents.
4. Innovation and Creativity: Proactively address challenges and bring fresh ideas to improve processes and support company growth.
5. Confidentiality: Handle sensitive information with discretion and professionalism.
Requirements:
1. Previous experience in Customer Service, Call Centre or Office Administration is advantageous.
2. Proficient in Microsoft Office, particularly Excel, with the ability to learn new software quickly.
3. Excellent phone etiquette and communication skills.
4. Organised, detail-oriented, and able to prioritise tasks effectively.
5. Willing to bring new ideas and contribute to the charity’s growth.
6. Motivated, proactive, and eager to contribute to a team-focused environment.
If you are a driven and enthusiastic individual with a passion for communication, organisation, and contributing to meaningful charity work, we’d love to hear from you! Apply today to join a project that makes a real difference.
Experience: Required
Employment: Full-time
Salary: £12.44 hourly
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