Join a dynamic team and make a difference! We're searching for a motivated Customer Service and Sales Administrator who loves connecting with people and thrives in a fast-paced environment.
As an Internal Customer Service Administrator, you'll be a vital part of the team, providing exceptional support to valued customers and contributing to the growth of the business. Key Responsibilities:
* Customer Focus: Provide intensive customer consulting and support, ensuring their satisfaction.
* Contract Management: Process contracts for new and existing customers, monitor cleaning cloth inventory levels, and enforce pricing.
* Operational Efficiency: Implement cost reduction initiatives and manage customer data.
* Sales & Service Coordination: Sales order processing, collaborate with sales and other departments to ensure seamless customer experiences.
* Proactive Support: Evaluate tour response rates and identify and manage at-risk customers to prevent cancellations.
* Administrative Duties: Document customer data in CRM+, manage business processes, review and correct invoices, and process cancellations.
What You'll Bring:
1. Sales Administration experience
2. A passion for customer service and a knack for building relationships.
3. Strong orga...