Are you enthusiastic about interacting with people from all walks of life and delivering quality goods on time?
Become a Customer Service Team Member at Ocado Logistics where every day is different.
We strive to provide an exceptional customer experience. As a vital part of our team, you will be responsible for delivering top-quality products efficiently while maintaining excellent communication skills.
You'll be working on the road in various weather conditions, but you can enjoy your favorite music without worrying about radio station conflicts.
To optimize your route planning and van loading, we utilize automated technology.
Our flexible working patterns may involve evenings and weekends, allowing you to earn premiums that increase your average hourly earnings to £13.22 per hour. Additionally, you can further enhance your earnings through overtime opportunities.
All breaks are paid, ensuring that for every minute at work, you receive compensation – a great benefit!
(Please note that shift variations occur, and more information is provided below to help you understand your schedule.)
In addition to a safe working environment, we offer a range of perks that you can customize to suit your lifestyle, including:
* Up to 7% matched company pension contributions after just 3 months
* An enhanced digital health and wellbeing service, featuring virtual GP appointments, for you and your dependents
* Hundreds of high street shopping, entertainment, and restaurant discounts
* Life insurance coverage from day one of employment
* 15% off your weekly shop with
* Loads of voluntary benefits such as dental and travel insurance at discounted prices
* Career progression opportunities – if you decide to transition from a driver role, there's scope for growth, as 87% of our salaried positions are filled by internal colleagues
What do we need from you?
No prior experience is required; simply bring a positive attitude and our expert training team will guide you through the process.
Driving Licence Requirements:
* A full UK or EU driving licence
* A minimum of 6 months' driving experience
* A maximum of 6 penalty points
* No driving disqualifications within the past 5 years
As some deliveries involve handling alcohol products, you must be over 18 to apply.
Good communication skills are essential for this customer-facing role.
How to apply:
* Complete an online application – no CV required
* Our friendly recruitment team will conduct an Online Licence Check and Right to Work Checks
* You'll be invited to take a tour of the site, offering the chance to meet the team and ask questions
* We will run a Disclosure Barring System check (DBS)
* Once all checks are complete, you'll be offered the role and begin your career with Ocado Logistics
Hourly pay: Current rate per hour
Monday to Saturday (Basic Rate)
£12.74
Evening Premium (from 6pm)
£1.12
Sunday Day Premium
£1.27
Sunday Evening Premium
£2.51
Overtime rate Monday to Saturday (Day Shift)
£15.93
Overtime rate Monday to Saturday (Evening Shift)
£17.33
Contract Type: Permanent
Contract Hours: 40 hours (including paid breaks)
Contracted days: You will be required to work any 5 days out of 7 working 8-hour shifts, and will be provided with further information during pre-boarding.
Shifts: AM & PM. You may start as early as 05:30 in the morning, and can finish as late as 12:00 (midnight). Please check your commute time prior to applying. You will receive your shift rota up to 13 weeks in advance.
Pay Structure: This position is weekly paid. We are currently consulting with our employees about changing our pay frequency from weekly to four-weekly. It is proposed that this change will take effect from 18 April 2025.
We are proud to be a Disability Confident employer, prioritizing inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you'll find a home at Ocado Logistics.