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Digital IT Project Manager
Hybrid – attached to one of our offices (Solihull, Hook or London) with regular UK travel
Full time, Permanent
Salary - £45,000 - £55,000 dependent on experience per annum
Here at Serco, we are looking for an IT Project Manager who will be responsible for successfully delivering IT work-packages, including supporting pre-sales, analysis, cross functional development and systems integration. You will own the IT solution delivery and ultimately be responsible for the delivery of the cost, quality, and timely delivery of the solution. You will oversee all internal delivery teams as well as any external partners/suppliers delivering.
As part of this you will be responsible for (but not limited to):
IT Delivery & Execution
1. Manage delivery of IT work-packages requested as part of a wider Business Project or Programme Reporting to the Portfolio Manager.
2. Ensure that IT deliverables are to the required standard of quality, within the constraints of time and cost as defined as part of IT work-package definition document (WDD).
3. Manage risk, assumptions, issues and dependencies to DDAT standards.
Project Finance & Commercials
1. Responsible for managing budgets, providing accurate financial workbooks in line with the Serco financial cycle.
2. Management of work-package delivery budgets.
3. Manage delivery partners/suppliers to ensure they deliver in accordance with the contracts’ SLAs.
4. Identify and proactively resolve supplier issues quickly and easily.
5. Ensure optimum performance from supplier.
Service Acceptance
1. Responsible for planning Service Acceptance and working with Operations team to ensure ready-for-service is achieved.
2. Responsible for ensuring delivery outputs are fully supported within the relevant Service line(s) and that sign off is achieved.
Delivery Documentation
1. Ensure working and current documentation is stored in a location that’s accessible by team members during the project (SharePoint/Teams).
2. Ensure all delivery documentation is baselined and stored in a location accessible by ongoing Operations teams.
Communications
1. Support project boards as required by the business, chairing delivery team meetings (or Scrums) as required.
2. Regularly liaise with teams across DDAT to ensure delivery remains aligned to the strategies and objectives of the business and DDAT.
3. Liaise with the BU Delivery Partners to ensure resource availability in line with project requirements.
People
1. For each work package, matrix manage the required resources to ensure successful delivery.
What you’ll need to do the role:
* Significant project experience as an IT Project Manager, with demonstrated knowledge.
* Strong experience in dealing with senior business users, determining delivery scope and priorities as well as resolving issues.
* Skills and knowledge acquired through Development, Technical Design, or Technical Project Management.
* Good understanding and knowledge of Project Management, Change Management.
* Foundational understanding of Systems Integration, Systems Development Life Cycle Methodologies, Quality Assurance and Testing, Requirements Gathering, and Systems Analysis and Design.
* Proven history and track record of completing quality Technology projects on time.
* Proven ability to plan IT work-packages, building delivery backlogs, progress monitoring including budget control and milestone control; issue and risk management.
* Current APM Certification, preferred or PRINCE2 Practitioner.
* Must be willing to undergo BPSS security clearance. In some cases, SC may be required.
Why Serco:
Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
What we offer:
* 25 days annual leave plus bank holidays.
* Annual leave purchase scheme.
* Up to 6% contributory pension scheme.
* Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
* A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
* A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
* A safe and supportive culture.
* A company passionate about diversity and inclusion.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Apply
Please click on the apply button to be taken to our careers website.
Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.
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