As we continue to grow and expand, we are seeking a talented and dedicated New Client Liaison to join our Clinical Negligence team, reporting directly to the Team Leader of our New Enquiries department. With our head office located in Altrincham, PSG's expansion is evident through the recent openings of our London and Chester offices. This is a full-time position based at our Altrincham office during the initial training period. Once initial training has been completed, this role can be based from home or from our Altrincham office.
This role offers an exceptional opportunity to join a well-established firm that provides outstanding training and career progression. PSG is an employee-owned firm. This model fosters a unique, inclusive culture where everyone’s voice is valued, and individuals are empowered to make impactful contributions. We believe that this strengthens our commitment to delivering high-quality service to clients, while also providing our employees with a sense of purpose and responsibility.
Our employee-centric culture is rooted in values of kindness, collaboration, ambition, flexibility, and trust. By being part of PSG, you’ll not only have the opportunity to grow professionally but also to thrive in an environment where your contributions are directly aligned with the firm’s long-term success.
Key Responsibilities:
* Handle new enquiries from potential clients regarding possible clinical negligence claims.
* Open new files within our case management system, ensuring strict adherence to firm procedures.
* Gather detailed information from enquirers about their medical experiences.
* Demonstrate meticulous attention to detail when completing the new enquiry questionnaire.
* Consult with the head of department to assess whether a claim is viable.
* Communicate with the enquirer to inform them of the claim’s acceptance or decline and explain next steps or funding options if the claim is accepted.
* Process necessary paperwork, including preparing retainer documents and obtaining client identification.
* Request medical records and apply for legal insurance on behalf of clients.
* Collaborate with other team members and the department head, ensuring seamless communication throughout the process.
Key Skills:
* Strong customer service experience, ideally within a legal setting.
* A solid academic background.
* Comfortable working from home and managing a flexible schedule.
* Empathetic, with the ability to build trusting relationships with clients, especially those experiencing difficult personal circumstances.
* Strong IT proficiency, with the ability to work in a paperless environment.
* Keen interest in Clinical Negligence and/or the legal field.
* Excellent communication, organisational, and analytical skills.
* Capable of using initiative while knowing when to seek guidance.
* A team player who is also self-motivated and professional.
What We Offer:
* A flexible, agile working environment that supports work-life balance.
* A competitive salary and benefits package, including 25 days of holiday (excluding bank holidays), pension scheme, healthcare cash plan, life assurance, and a bonus scheme.
* The opportunity to become part of an employee-owned firm, where your contributions are directly valued and rewarded as the firm grows. This model creates an engaging, collaborative, and supportive working environment where all employees can share in the firm’s success and have a say in its future.
If you believe you are a strong fit for this position, we would love to hear from you! Please submit your CV to Abigail.frost@psg-law.co.uk for consideration.