Location: Datchet SL3 9LL and hybrid (min 2 days on-site per week) once signed off from training
Shift Hours: Monday - Saturday between 8am - 8pm
Applicants must have full availability to attend full-time on-site training; the 31st of March to the 9th of May (Monday to Friday, 9am-6pm)
In a world where change is constant, ArvatoConnect stands at the forefront of innovation. We partner with forward-thinking organisations to reshape and reinvent how they connect with their customers. By delivering cutting-edge, technology-driven solutions, we create exceptional experiences that foster stronger connections, enhance loyalty, and drive growth.
Future shapers. Experience makers
The Role
We are looking for dedicated professionals to provide outstanding customer experiences in the automotive sector. Our advisors are known for their hard work, resilience, and excellent communication skills. They maintain outstanding accuracy in their work and handle high volumes of tasks while delivering unrivalled customer service.
Step into the role of a Customer Services Advisor, where you'll be at the forefront of delivering outstanding service to our customers. Your contributions will be key to our team’s success. With our comprehensive training program, we'll support you every step of the way, helping you develop and grow your career.
What you’ll do:
* Collaborate with the team to deliver a best-in-class customer experience, ensuring accurate and efficient transaction processing and administration.
* Provide extensive product and service knowledge, acting as a brand ambassador to guide, advise, and understand customer needs.
* Respond to and resolve customer queries via phone and email, offering guidance within a regulated framework while nurturing positive customer relationships.
* Manage the end-to-end customer journey for significant changes, coordinating with all relevant parties to achieve resolution.
* Take ownership of customer concerns, acting as the primary contact and providing direct contact information to build confidence.
* Actively build trust with customers, demonstrating an open and honest approach.
* Provide premium customer service, ensuring fair treatment for all customers, especially those identified as vulnerable or in financial hardship, in line with regulatory and company policies.
* Consistently deliver good outcomes to customers.
* Work to understand customers’ needs and provide straightforward solutions to them.
* Communicate clearly and use language that customers understand.
* Provide all the information that customers need to make informed decisions.
* Identify and manage complaints effectively.
* Provide flexible, empathetic support to customers in vulnerable circumstances.
What you’ll bring to the table:
* Experience in handling a high volume of customer interactions to deliver outstanding service, preferably in a contact centre using various channels.
* Proven experience in a regulated environment, such as Financial Services, is preferred. However, candidates with a strong customer service background will be considered, with full training provided.
* Demonstrated ability to organise and coordinate tasks in a high-volume, detail-oriented, quality-focused and deadline-driven environment.
* Ability to thrive in a dynamic, fast-paced setting while ensuring high-level customer service to both external and internal customers, recognising the importance of their needs.
In return, we’ll offer you:
* 25 days (Plus 3 public/bank holidays which must be taken to cover Christmas day, Boxing Day & New Year's Day) (Pro Rata)
* Excellent on-the-job training and ongoing core skills development.
* Life assurance and access to a company pension scheme (after qualifying period).
* Exclusive staff discounts at holiday, leisure & other retailers, so you can buy and do the things you love for less.
* An employee assistance programme to ensure your wellbeing.
* A shuttle bus from the local train stations directly to our office.
* Monthly employee-voted awards to recognise your achievements.
* Unique career opportunities.
* A chance to work as part of a great team in a rewarding role.
* Fantastic facilities at our Datchet office including on-site gym.
* Breakfast Club.
If you want a role where you’re encouraged to be 100% you every day and you're happy with the following final points, get in touch and apply today!
* Credit checks will be undertaken on all successful candidates. Any CCJs, bankruptcies or IVAs must be declared at interview stage and proof that payment plans are in place will be required.
* You will need a quiet and comfortable ergonomic workstation when working remotely.
* Full availability during training required, Monday to Friday 9am-6pm and a willingness to work hybrid, with a minimum of 2 days on-site at our Datchet location on an ongoing basis.
Diversity & Inclusion Statement
It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.
#J-18808-Ljbffr