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Helpdesk Service Co-Ordinator, Stoke-on-Trent
Client: Concept Resources
Location: Stoke-on-Trent, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
12b021c378a2
Job Views:
3
Posted:
30.03.2025
Expiry Date:
14.05.2025
Job Description:
Are you a customer-focused and highly organised individual looking for your next role in a fast-paced facilities management environment? We're recruiting for a Helpdesk Service Co-ordinator to join a leading FM company based in Stoke-on-Trent.
What You’ll Be Doing:
1. Handling incoming service requests via phone and email from clients and internal teams
2. Logging and allocating reactive and planned maintenance jobs to engineers
3. Monitoring and updating job progress on CAFM systems
4. Liaising with engineers and subcontractors to ensure works are completed on time
5. Providing exceptional customer service and resolving queries efficiently
6. Maintaining accurate records and ensuring compliance with SLAs and KPIs
What We’re Looking For:
1. Previous experience in a helpdesk, scheduling or facilities administration role
2. Strong IT skills, including MS Office and CAFM systems (e.g., Concept, Maximo, or similar)
3. Excellent communication and organisational skills
4. Ability to multitask and remain calm under pressure
5. A team player with a proactive and problem-solving attitude
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