AVL UK Ltd offers a job in United Kingdom (GB) as
We are looking for a driven individual to join our service team. AVL UK Limited delivers high-tech solutions to support the most advanced automotive, motorsport, and commercial vehicle development programs. You will be challenged daily working on exceptionally varied and diverse projects in a team atmosphere.
At AVL UK ITS, we offer advanced technical solutions, then integrate them into the facilities and operations of our customers. The service team draws on the vast amount of experience from across multiple sectors, we work with demanding customers, and we are continually innovating new solutions or delivery mechanisms.
Our projects range from single system upgrades up to complete development facilities, working with automotive, Formula 1, commercial vehicle, and other high technology customers. Contract values range from tens of thousands of pounds to over £20 million.
General Description
To support the service delivery for our customer's Midlands-based sites to deliver excellent customer service. The goal is to improve customer satisfaction, increase profitable business volume, and increase the AVL profile in the industry.
Main Duties, Operational Tasks and Responsibilities
* Be the customer’s single point of contact for daily customer service concerns.
* Daily management of the onsite AVL service team and 3rd party contractors, ensuring alignment with customer service protocols.
* Using the e-Case support system, maintain accurate records of all service-related issues.
* Arrange for additional technical support via phone, email, or remote connections when required.
* Proactive long-term planning of service tasks.
* Take charge and handle crisis management situations at customer sites.
* Identify early potential customer escalations and ensure service line management is fully aware of the situation.
* Develop and maintain regular harmonious relations with the customer and AVL colleagues through excellent communications and delivery.
* Ensure training requirements for the onsite team are in place and all eventualities covered by developing strategies with the service delivery manager.
* Manage customer service contracts, including monthly invoicing for resident emission and service engineers.
* Create and maintain sales orders in SAP to set procedures and standards for all order types.
* Travel around the different customer sites in the Midlands as reasonably required to achieve targets set for the role.
Requirements of the Job
* Ability to multitask and prioritize resources effectively.
* Good knowledge of SAP and generally IT literate, with the ability to find information from different sources.
* Ability to motivate and coordinate service engineers in respect to following service protocols.
* Automotive and/or electrical engineering background is essential with good engineering and technical understanding.
* Sufficient maturity and experience in dealing with customers and staff under stressed situations.
* Team player willing to accept responsibility within the role.
* Commitment, flexibility, self-motivation, and a passion for the role are necessary attributes for this position.
* Process-driven and able to follow set procedures.
* Organized self-administration and task-setting skills.
* Basic understanding of financial controlling.
* Excellent phone manner and good interpersonal and communication skills.
* Car driver with a full clean license.
General Information
The post holder will be required to comply with all AVL’s policies and procedures.
AVL takes its responsibility for health and safety very seriously; therefore, the post holder must take reasonable care for the health and safety of themselves and others who may be affected by their acts or omissions.
Quality and the environment are key areas for AVL; as such, the post holder must be committed to delivering quality customer service and products and be mindful of their actions and the impact they may have on the environment.
What We Can Offer
Competitive salary and package.
Excellent working conditions.
About AVL
AVL is one of the world’s leading mobility technology companies for development, simulation, and testing in the automotive industry, and in other sectors. Drawing on our pioneering spirit, we provide concepts, solutions, and methodologies for a greener, safer, and better world of mobility.
Location: Hartlebury, GB; Coventry, GB
Company: AVL UK Ltd
Job Function: Global Customer Services & Engineering
Contract Type: Permanent
Posting Date: Oct 31, 2024
Job ID: 37534
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