Dealing effectively with first point of contact and non-clinical queries and providing routine information orally, in writing and/or electronically including via the telephone (internal and external) to and from patients, other employees, managers and possibly members of the public. To provide an excellent service as the first point of contact with the organisation for patients, GPs and other members of the public.
To provide administrative support and assistance to a team, a service and/or a supervisor/team leader/manager. Duties will include:
1. Dealing with ad hoc patient queries
2. Basic triaging of patient needs (non-clinical)
3. Accessing and checking patient and service records
4. Updating and maintaining databases and use of IT systems, including SystmOne
5. Working as an effective member of the team to deliver the service
Communication with patients, relatives and advocates. To work on any other projects or other work in the department as requested by the team leader/manager. To participate in the achievement of KPIs for the team. To cover reception area on a rota as and when requested. Any other tasks as required that are commensurate with the role.
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