The Client
A dynamic and fast-growing UK-based property investment company, this organisation specialises in acquiring and actively managing retail-led real estate across the country. With a bold, hands-on approach, it transforms underperforming assets into thriving destinations by working closely with tenants, partners, and local communities. Focused on long-term value creation, the company is passionate about revitalising retail environments, driving innovation, and delivering standout results through strategic investment and high-energy asset management.
The Role
The Property Manager is responsible for overseeing and managing the operations of all assets within a retail-focused portfolio, including complex and high-value properties. The role aims to protect the value of the landlord’s investment through proactive property management and by ensuring tenant obligations under leases are fulfilled.
Key Responsibilities
* Manage the day-to-day property operations for a portfolio of commercial investment assets.
* Conduct inspections and advise the wider asset team on property conditions and required works, ensuring schemes are well-maintained and presented to a high standard.
* Oversee and manage the landlord-tenant relationship.
* Lead lease event management, including tenant introductions, breach resolutions, and end-of-lease procedures.
* Resolve disputes and provide guidance on lease breaches and remedies.
* Process tenant applications for assignments, sublettings, and alterations.
* Support lease interpretation and provide recommendations.
* Supervise facilities management activities carried out by on-site Centre Management and the Regional Facilities Team.
* Collaborate with Credit Control to ensure recovery of rent and service charge arrears and reconcile account queries.
* Assist with the preparation of annual service charge budgets and explanatory notes for tenants.
* Support the production of end-of-year service charge expenditure statements and address tenant queries.
* Implement approved service charge budgets in collaboration with Centre Management and the Regional Facilities Team.
* Respond to tenant management queries.
* Contribute to the preparation and execution of Planned Preventative Maintenance (PPM), repairs, and maintenance.
* Ensure statutory compliance and maintain on-site records.
* Review and implement actions from Health & Safety and Building & Engineering Insurance Reports.
* Manage void premises inspections and ensure they are safe and well-maintained.
* Assist in progressing property and public liability insurance claims.
* Work with the team to prepare vacant units (“White Box”) for re-letting.
* Build relationships with adjacent property owners and local authorities.
* Oversee contract tendering processes for service providers to ensure value for money.
* Support Asset Managers with service charge queries and strategy implementation.
* Manage special projects as required.
* Maintain accurate property and tenant data within property management systems.
* Assist with due diligence for new acquisitions and support onboarding/disposal processes.
* Recommend ESG (Environmental, Social, and Governance) initiatives to the Asset Management team.
Person Specification
* Excellent communication and interpersonal skills
* Strong leadership and organisational capabilities
* Ability to manage and prioritise a diverse workload
* Competence in presenting clear and concise advice
Qualifications / Training
* MRICS or Assoc RICS qualification is desirable
* Familiarity with industry software platforms such as Qube, Horizon, and Coyote