We are recruiting for a Senior Administrator to join the Student Services Operations team to support the work of the Inclusion and Disability Service, which provides advice and support to a range of students who require additional support to help them succeed in their studies.
About the role:
Working as part of a small team of administrators, you will:
* provide professional and high-quality reception and administrative support to the Inclusion and Disability Service and act as the first point of contact for initial enquiries from students, staff and external stakeholders.
* respond sensitively to enquiries and handle personal information in line with university procedures and data protection legislation.
* manage student appointment bookings, ensuring that waiting times for appointments are kept to agreed timescales.
* use CRM systems to create and maintain accurate records.
This role has a particular focus on the co-ordination of financial processing for the provision of support for disabled students, with particular responsibility for apprenticeship students including the creation and maintenance of accurate financial records, raising orders and processing invoices in line with University procurement procedures, and recording income and expenditure and providing updates and reports to managers as required.
As this is a student-facing role you will be based predominantly on campus.
About you:
Excellent organisational and communication skills are essential for this role. You will also:
* have experience of reception and administration work in a similar setting.
* have excellent IT skills, with the ability to use Microsoft packages and CRM/database systems.
* have experience of handling enquiries and sensitive information confidentially.
* have experience of managing financial processes including processing orders, invoices and recording expenditure.
* be able to work flexibly as part of a team and adapt to a changing workplace.
About Student Services:
The Student Services Directorate delivers high-quality, student-focused support that enables our students to achieve their full potential. We place students at the heart of what we do, support their wellbeing, and ensure they have timely access to a range of professional services.
Student Services provides support to students via the following services:
* Chaplaincy
* Counselling, Mental Health and Wellbeing
* Inclusion and Disability
* Peer Assisted Learning
* Student Engagement
* Study Skills
* Sport
* Student Welfare
To apply:
To apply for this post, please submit your CV and cover letter via our application portal. In your cover letter, please outline how you meet the essential requirements in the person specification paying particular attention to:
1. Your experience of working in a busy administration setting and managing a high volume of enquiries.
2. Your experience of managing financial processes including processing orders, invoices and recording expenditure.
3. Your experience of delivering high standards of customer service.
For enquiries about the role, contact Eve Ryan at e.ryan@mmu.ac.uk
Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from local and international communities, particularly those from Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.
We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.
Our commitment to inclusivity includes mentoring programmes, accessibility resources and professional development opportunities to empower and support underrepresented groups.
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