End-User Service Support Manager
£(phone number removed) salary, with excellent benefits
Hybrid (on site in Bristol 1-2 days/week)
Our client is on an exciting journey. As part of this journey, they are looking for someone to manage their End-User Services Support function that provides 1st and 2nd line support to employees across the organisation.
The role holder will provide overarching leadership of the function, which provide customer-facing support services at both the 1st and 2nd line levels across technologies including audio-visual, unified communications, and desktop services. This support extends to remote assistance, onsite support, and proactive services across the various Bristol locations. The role is instrumental in driving change, building maturity, influencing adoption, optimising customer centric service excellence, and ensuring the delivery of high-quality IT services.
Responsibilities include:
• Provide operational leadership and direction to the End-User Service Support function, developing and successfully communicating the function’s strategy, vision, and roadmap to stakeholders across IT Services in collaboration with the Digital Services Manager.
• Oversee the leadership of a diverse team responsible for providing support across the
organisation and addressing customer needs through various access points, including the IT Counter, onsite support, specialist areas, teaching and meeting spaces.
• Drive pe...