JOB DESCRIPTION: To provide a comprehensive and efficient secretarial and clerical service to the Practice. It is essential that all members of staff are prepared to take on additional duties and relinquish existing ones in order to maintain efficient running and development of the practice. The partners reserve the right to redistribute duties and functions amongst members of staff as necessary. All members of staff are expected to work as part of a team and it is therefore essential that they are able to cover each others jobs and responsibilities especially during periods of leave and sickness. It is essential that staff deal courteously and considerately with patients and maintain complete confidentiality at all times, both at work and outside working hours. MAIN RESPONSIBILITIES Audio typing referral letters to hospitals and consultants Creating, typing and sending Choose & Book referrals to hospitals and consultants. Checking outstanding and rebooking rejected referrals. Keep a log of all Choose and Book faults and refer to appropriate Help Desk. Secretarial support for Doctors, Practice Manager and Practice Nurses. Type and send reminders to patients regarding childhood vaccinations. Send out reminder letters and pre-school leaver booster letters. Taking and tying up minutes of meetings. Entering referrals onto the computer. Contacting consultants and patients via the telephone. Ensuring that accurate messages are recorded and delivered to the correct person. To carry out general clerical duties, including filing, photocopying, shredding and the use of other equipment when required. Typing of Medical Reports. Carry out Insurance Report work as per protocol Be part of the staff members who are contacted to cover for admin leave (short notice & pre booked) Making drinks for all other staff members and washing pots. Perform any other appropriate duties as may be delegated from time to time by the Managers. Staff Appraisal A staff appraisal procedure is in operation at the surgery and all staff are required to participate annually. Staff Training It is essential that all members of staff attend training courses or undertake relevant training as requested. This job description acts as a guideline to the responsibilities of the post holder and will be reviewed in consultation with the post holder and amended to meet changing professional and service needs.