Tourism continues to be one of Northern Irelands most recognisable good news stories. Tourism NI is responsible for the development of tourism product and experiences across Northern Ireland as well as marketing to visitors within Northern Ireland and from the Republic of Ireland. Tourism is an industry that makes a real difference to the economy and job creation, accounting for 70,000 jobs, 9% of all jobs in Northern Ireland. In 2023 overnight visitors to Northern Ireland spent £1.2 billion, demonstrating tourisms importance to the Northern Ireland economy. Tourism NIs consumer brand Embrace a Giant Spirit has been widely adopted and is playing an important role in creating stand out for Northern Ireland as a destination. The brand encapsulates the spirit of the people, warmth of the welcome and the authenticity of the visitor experience in Northern Ireland. Brand campaigns are encouraging more visitors from key markets to experience a trip to Northern Ireland with particular success in attracting more visitors across the border. In 2023 there was an unprecedented number of visitors from the Republic to Northern Ireland, with over 1.3 million trips accounting for almost one quarter of all trips made in Northern Ireland. Overseas visitor accounted for over one third of all trips in Northern Ireland in 2023, while increasingly more Northern Ireland product is being added to tour operators itineraries from international markets. Tourism NI works closely with Tourism Ireland to win a bigger share of visitors to the island of Ireland. In 2024, Tourism Ireland set the target to grow regional, off-peak overseas tourism revenue by an average 6.5% year on year to 2030. Current investment includes a multi-million-pound refurbishment programme at Titanic Belfast, new hotels in Belfast, DerryLondonderry, and the North Coast and an expanding screen tourism product. Tourism NI is currently part of the bidding process to attract a number of major international events to Northern Ireland over the next five years, while planning is already underway to make the most of the opportunities in 2025 when The Open will return to Royal Portrush. Tourism NI is also closely involved in the tourism elements of the City and Growth Deal Programmes which will be crucial in helping to secure more spend from international visitors to the island. The Belfast Stories attraction, a maritime visitor attraction for Derry, the extension to The Gobbins, the Mourne Gateway Project and the regeneration of Hillsborough will add to our portfolio and complement the better known attractions. With a significant investment by both Tourism NI and the Department for the Economy in supporting the industry through recent challenges, the focus is now firmly on full recovery and a return to growth. People & Organisational Development Manager (Job share) GENERAL RESPONSIBILITY The overall purpose of this position is to work collaboratively with the job share partner to support the Head of People & Organisational Development (OD), working as a business partner to achieve corporate goals and objectives by ensuring effective recruitment, retention, and development of top talent. Working with the Head of People & OD, the Job Holder will develop and implement innovative initiatives and projects to improve employee engagement and organisational performance. The Job Holder will be responsible for providing professional generalist HR support and advice to ensure the efficient delivery and implementation of policies, procedures, and processes across the organisation. This post also has responsibility for co-ordinating and managing facilities management services and the running of an effective office environment, including the organisations hybrid working arrangements. The post holder will share responsibilities and duties as a job-share arrangement, with another People & OD Manager also working part time. The precise split of duties and responsibilities will be agreed with the Head of People & OD following successful appointment. MAIN DUTIES The Job Holder will be responsible for the following areas and activities: People & Organisational Development (OD) Work with the Head of People & OD to: oversee and manage the recruitment processes end-to-end to attract top talent ensuring the best fit for the organisation. manage any organisational change successfully following all relevant protocols and processes. develop, review, and implement People strategies, plans, policies, processes and procedures to ensure they are fit for purpose and support service delivery objectives. Contribute to and support delivery of the OD programme to achieve Operating Plan objectives and support organisational values. Advise and coach Managers and Senior Leaders to enable them to operate effectively in the changing world of work. Work in collaboration with the IT and Digital Teams to maximise the opportunities provided by technology to improve productivity within the People & OD function Take a lead role in the procurement and onboarding of a new Human Resources Information System (HRIS) Provide professional advice to Managers and Senior Leaders on all People & OD matters, ensuring a healthy balance of support and challenge, as well as sound decision making to ensure positive outcomes. Drive a culture of high performance, ensuring performance management systems and processes underpin a culture of developing talent and that employees have every opportunity to succeed and develop professionally. Develop and maintain Tourism NI policies and processes within the remit of the post, ensuring compliance with statutory and best practice requirements. Provide specialist advice and guidance to Managers and Senior Leaders on the implementation of Tourism NI Policy and Procedure e.g., absence management, disciplinary and grievance procedures etc. Oversee and monitor the effectiveness of the annual Performance Management process, offering support and guidance where appropriate. Support Managers and Senior Leaders in the development, implementation and evaluation of team and individual learning and development plans including delivery of the mandatory training programme. Oversee the implementation of absence management processes within the organisation, ensuring that sickness absence is managed effectively and in accordance with agreed procedures and targets. Ensure accurate and efficient processing of personnel information for payroll and collaborate with the Finance unit on all pay and reward matters. Assist with the development and implementation of an appropriate employee relations framework and support a culture of collaborative working with the Trade Union (NIPSA). Analyse and report on People & OD metrics providing the Senior Management Team with up-to-date information and meaningful data to support decision making. Take a lead role in Health & Wellbeing initiatives and projects to support Tourism NI employee wellbeing. Facilities Management Oversee the effective day to day running of the Tourism NI Offices including facilities, hospitality, health & safety, and overall employee experience. Manage and monitor appropriate budget management mechanisms for facilities management related costs, matters and activities. Ensure Tourism NIs employer health & safety obligations are met whilst keeping the employee experience at the centre of any change. Support line managers to ensure hybrid working is effectively implemented. People and Unit Management The Job Holder will manage a team of people and will ensure that the following are in place: Unit Operating and Learning and Development Plans. Regular team meetings to facilitate communication of organisation and team goals and performance to contribute to the achievement of Tourism NIs strategic objectives. Performance reviews, personal action and development plans with agreed key performance indicators for all team members to ensure personal and professional development. Coaching and mentoring of the team in managing their key projects and in engaging proactively with stakeholders. Budget management and control systems to ensure that the Unit spend is tightly controlled and within agreed budget. Governance and Reporting Comply with all aspects of organisation policy and programme management and promote good governance within the team. Specifically: Regularly review the status of all projects within the area, ensuring all issues are being addressed, submit status reports on time and brief team members on key objectives. Define all roles and responsibilities clearly across the People & OD team and oversee the delivery of these duties. Proactively monitor the activities across the Unit to ensure continued alignment with corporate strategy. Complete financial and legislative returns, as required, ensuring information is accurate, submitted on time and adequate backup information is retained for audit purposes. Additional Duties Provide briefing material, draft responses and reports/emails as and when required by Tourism NIs Senior Management Team, the Board, the Department for the Economy, the Northern Ireland Assembly and members of the tourism industry / public within the specified timelines and in an appropriate format. Provide cover for the Head of People & OD to include decision making and attending meetings in their absence. Attend training as and when required and keep abreast of current developments in your area of work. Ensure Unit records are maintained, stored and disposed of in accordance with Tourism NIs Policy making appropriate use of record management systems including Microsoft Teams and SharePoint. Be committed to delivering an efficient and effective service through the job-share arrangement and respect the Job Share Charter. Any other relevant duties required by Tourism NI management. This Job Description has been written at a time of organisational change and it will be subject to review and amendment as the demands of the role and the organisation evolve. Therefore, the Job Holder will be required to be flexible, adaptable and aware that they may be asked to perform tasks, duties and responsibilities which are not specifically detailed in the Job Description, but which are commensurate with the role. PERSON SPECIFICATION ESSENTIAL CRITERIA EDUCATION/QUALIFICATIONS & EXPERIENCE Option 1 i. A relevant sixth-level qualification (undergraduate degree) as detailed in the qualification framework attached AND ii. 2 years management experience within a Human Resources function, providing professional advice and guidance on a range of workforce issues AND iii. Associate Membership of the CIPD. OR Option 2 i. 4 years management experience within a Human Resources function, providing professional advice and guidance on a range of workforce issues AND ii. Associate Membership of the CIPD. ESSENTIAL CRITERIA - Personal Effectiveness The Job Holder must also demonstrate from their experience, a high standard of effectiveness in the following areas: A proven track record in the delivery of core HR functions in a demanding professional environment to include: Employee resourcing; Employee relations, including absence management, The management of organisational change Ability to direct, lead and motivate a team to achieve high performance including contributing to strategy development and implementation. Excellent project and budget management skills including the ability to plan and organise and manage tasks and people to ensure that tight deadlines and customer expectations are met. Adaptable and results focussed - ability to work in a dynamic, flexible and continually changing environment and willingness to work collaboratively. Commitment to continuous improvement of People Services. Strong people focus ability to engage, influence and build effective relationships with Senior Leaders, Employees and Trade Unions. ADDITIONAL INFORMATION This is not an exhaustive list of duties and requirements. The nature of the organisation is such that it must respond to the dynamic environment in which it operates and the nature of duties, tasks, knowledge and skills required for this post will evolve and change in time. The Job Holder is expected to adapt to these changes and develop the role as a result. Applicants must also possess a current driving licence and use of a car for business purposes or have access to a form of transport which will permit the applicant to meet the requirements of the post in full. EQUALITY STATEMENT Tourism NI is committed to equality and will comply with the Section 75 of the Northern Ireland Act (1998) statutory duties which requires designated public authorities to have due regard to the need to promote equality of opportunity in relation to the nine equality categories and to have regard to the desirability of promoting good relations between persons of different religious belief; political opinion; and racial group. The Disability Discrimination Act (1995) Section 49A requires designated public authorities to have due regard to the need to promote positive attitudes towards disabled persons, and to the need to encourage participation by disabled persons in public life. FOR FULL APPLICATION PACK PLEASE VISIT GETGOT BY CLICKING APPLY BELOW COMPLETING APPLICATIONS Those wishing to apply should submit a completed application via GetGot no later than Monday 17th March 23:59. CVs will not be accepted as a substitute/supplement to the application form. TOURISM NI IS AN EQUAL OPPORTUNITIES EMPLOYER