Problem Manager
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Come and join the Littlefish team!
Work location: Nottingham (Hybrid)
Salary: Up to £40,000
Must Be eligible for SC (Must have lived in the UK for the past 5 years)
Here at Littlefish, we look for people who can make arealdifference and become a giant slayer.As the world around us continues to change, we look for people who grab that change with optimism and excitement.Theseare thepassionate and high performingpeoplewho enjoy and thrive onthinking outside the box.
Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, andadd toour skills and experienceas we see Littlefish grow.
So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.
The role and what youll be getting up to on a day to day basis:
Littlefish is looking for a Problem Manager to join our Service Management Office
As the Problem Manager, you will report into the Problem Management Lead. The main purpose of the Problem Managers role is to resolve the causes of incidents and minimise the adverse impact of incidents caused by errors within the IT infrastructure.
Your main duties will include:
Driving the efficiency and effectiveness of the problem management processes
Producing and acting upon management information, including SLA performance KPIs and reports to continually improve service quality
Monitoring the effectiveness of problem management and making recommendations for improvement
Developing and maintaining the problem management processes where owned by Littlefish or providing input to client side process owners if applicable
Reviewing and auditing the problem management processes
Ensuring that all IT teams follow the problem management processes for every problem record
Acting as an escalation point for the client and in support to the Littlefish Service Delivery Manager
Stay appraised of industry best practice and where applicable introduce as part of continuous improvement
What are we looking for in the successful candidate?
Educated to A Level standard (or equivalent)
ITIL Foundation (or equivalent)
A proven track record in process level (Problem, Request, Incident etc.) management.
Business experience gained in Service Management and/or technical delivery roles, across a range of customers ideally in a Managed Services environment
Understands and identifies problems, analysing and helping to identify the appropriate solution. Is able to classify and prioritise problems, document their causes and implement remedies.
Relationship building with mid-level members of an organisation gaining trust and confidence from customers
What can we offer you?
Referral Bonus Earn £1000 when you refer a friend to join us!
Endless Learning Get access to LinkedIn Learning with over 16,000 expert-led tutorials to help you grow your skills and reach your personal and professional goals.
Healthcare Cash Plan Includes online GP appointments, 24/7 access to qualified counsellors, and cashback on a range of general healthcare services.
Casual Dress Policy Come as you are.
Company Pension Scheme Plan for the future while living in the present.
Social Events From team outings to company-wide celebrations, we know how to have fun!
25 Days Annual Leave + Public Holidays More time to relax and recharge.
Purchase & Sale of Annual Leave Need extra days off? Weve got you covered.
Life at Littlefish:
Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.
I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.
I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!
So, if you feel like you can make a tangible difference, apply today, and join us on this journey.
Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.
We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.
Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a option has a prefer not to say).
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