Customer Service Advisor, 12 Month Fixed Term Contract (Maternity Cover)
Job Reference: BCHSGJ
Location: South East - BCHS Croydon Branch
Function: Customer Service
Status: Full Time
Job Type: Fixed Term Contract
Working Schedule: Monday-Friday 37.5 Hours
Salary: £27,268 + Bonus
Bunzl Cleaning & Hygiene Supplies is the UK’s leading supplier of janitorial, cleaning, and hygiene products. As part of the Bunzl plc, one of the fastest-growing international distribution and outsourcing groups, we’re able to provide our customers with the most cost-effective and competitively priced solutions for their cleaning and hygiene needs, in addition to the very best in customer service.
The Benefits:
1. 28 days holiday (including bank holidays), with an option of buying up to 5 days extra per year
2. Company sick pay
3. Bunzl Save as you Earn Sharesave Scheme
4. Enhanced Maternity and Paternity pay
5. Comprehensive Learning and Development
6. Bunzl Personal Pension Plan
7. Personal benefits for Theme park discounts, Cycle to work scheme, Cinema discounts etc.
The Role:
We have an exciting opportunity for someone passionate about customer service to join our business to service and deliver customer service excellence to our customer portfolio via telephone and email correspondence. You will also assist in growing and developing new and lapsed customer accounts.
Key Responsibilities:
1. Accurately process customer orders on system, completing call logs and reports
2. Deal with all customer issues/queries/requests for product and service information promptly, efficiently and courteously, ensuring appropriate follow-up is completed where required
3. Manage out of stock items by communicating with purchasing and advising customer accordingly
4. Maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control, and credit control to ensure maximum customer service levels are achieved
Your Skills:
1. Excellent Customer Service Skills
2. Proven track record building and maintaining customer relationships
3. Positive and professional manner
4. Excellent communication skills, written and verbal
5. IT skills
6. A team player with a collaborative approach
If you’re ready to work in a team environment alongside talented people who take pride in delivering great results, apply today!
Bunzl supports the principle of Equality and Diversity in employment wholeheartedly and opposes all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. We believe that it is in the company’s best interests and those of all who work in it to ensure that the human resources, talents, and skills available throughout the community are considered when employment opportunities arise. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.
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