Sales Administrator
* Annual Salary: £25,000 - £26,000 DOE
* Location: Dudley
* Job Type: Full-time, Permanent
Join a growing business in Dudley as a Sales Coordinator! They have EXCELLENT benefits including 32 days holiday PLUS Christmas shutdown, access to discounts and discounted gym memberships, and an early finish on a Friday. In addition, they're all about the PERSON. If you have administrative experience and are looking for a new challenge, keep reading!
This role is ideal for someone who excels in a reactive environment, focusing on customer service and order management. You will be responsible for handling customer queries, managing shared email boxes, processing returns, and ensuring smooth delivery processes.
Day-to-day of the role:
* Take and progress orders efficiently.
* Handle customer queries promptly to ensure satisfaction.
* Manage shared email boxes, ensuring all communications are addressed.
* Handle returns and resolve any order issues effectively.
* Regularly check in with customers and obtain feedback to improve service.
* Keep customers updated on their delivery statuses.
* Liaise with the warehouse team to coordinate delivery times and resolve any discrepancies.
Required Skills & Qualifications:
* Proven experience in a sales administration/coordination or similar role.
* Excellent communication and interpersonal skills.
* Ability to manage multiple tasks and thrive in a reactive environment.
Benefits:
* 24 days holiday plus bank holidays.
* Office closure during Christmas without deduction from annual leave.
* Participation in the Employee Assistance Programme (EAP).
* Access to various discount schemes.
* Entitlement to a duvet day (take a day off with no warning).
* Reduced gym memberships at Sandwell gyms and leisure centres.
* Office closures for team events.
* Early finish on Fridays (extended weekend).
To apply for this Sales Administrator position, please submit your CV detailing your relevant experience and why you are interested in this role.
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