1 st Line Support Engineer - Contract Vacancy
IR35 Status: Outside
Rate: £150/160 p/d
Contract Length: 2 Months
Working Location: Reading
My client has a requirement for two 1st Line Support Engineers on a 2-month contract. The client is a managed service provider that supports clients with their infrastructure, networks, and technology.
The client has had internal team changes and requires support on their service desk while searching for a permanent solution.
Responsibilities:
* Provide 1st line technical support via phone and email, resolving customer queries in a timely and efficient manner.
* Log all incidents and requests and ensure that they are appropriately prioritized and assigned to the relevant team for resolution.
* Monitor and escalate incidents to the relevant team or external vendor where required.
* Liaise with other teams and departments to ensure timely resolution of incidents and requests.
* Identify and escalate any potential problems or issues to the Service Desk Manager.
* Provide regular updates to customers on the status of their incidents and requests.
Technical Skills:
* Office 365
* Windows Server
* IT Service Management Tools (ServiceNow, Remedy, or similar)
* Basic Networking Principles
* Active Directory
* Exchange
In Technology Group Ltd is acting as an Employment Business in relation to this vacancy.