CUSTOMER SERVICE ADVISOR
THE DENTAL LAW PARTNERSHIP
The Dental Law Partnership are an award-winning leading Dental Negligence solicitors located in Nantwich, Cheshire.
We are recruiting a Customer Service Advisor to join our busy New Business Team. We are looking for someone with excellent customer service skills to join our team whose priority is the capture, management, and retention of new clients.
This role is full-time Monday-Friday covering shifts between 8am - 9pm with some possible weekend working. Comprehensive training will be provided at our offices in Nantwich Cheshire, with the possibility of work location flexibility for successful candidates once training targets have been met.
This role offers a starting salary of £30,000 per annum plus team and company bonus schemes, 31 days holiday a year including bank holidays and Christmas closure, with the option to buy an additional 5 days and a contributory pension scheme.
Responsibilities:
* Delivery of first-class customer service
* Working as a member of the New Business Team to answer all calls, emails, text, and web enquiries as quickly as possible.
* Conduct of Live Chat service
* Follow up of new enquiries and gathering of relevant information.
* Obtaining all relevant details of a prospective client's claim to allow the claim to be assessed.
* Processing claims and communicating with clients through the initial assessment phase
* Optimising retention of new clients through effective communication
* Collating and sending of CFA documents to clients
Skills:
* Experience of dealing with customers by phone, email, and/or in person
* Ability to communicate clearly, openly, and effectively with clients and colleagues.
* Proficiency in handling multiple enquiries and managing own time to ensure all enquiries are fully pursued.
* Ability to develop and maintain professional relationships.
* Good level of data input, data management, and word processing skills
* Close attention to detail and a high degree of accuracy
* GCSE Maths and English grade C or above
Closing date: Friday 31st January
To apply please contact Steph Middlemiss, Practice Manager, for an application form.
Phone: 01270 613320
Email: sm@dentallaw.co.uk
Address: Alvaston House, Middlewich Road, Nantwich, CW5 6PF
Job Types: Full-time, Permanent
Pay: From £30,000.00 per year
Additional pay:
* Bonus scheme
Benefits:
* Company pension
* On-site parking
* Work from home
Work Location: In person
Application deadline: 31/01/2025
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